Inside Sales Manager

A leading supplier in the residential and commercial building materials space is seeking a results-driven Inside Sales Manager to lead and mentor its internal sales team. This individual will play a key role in driving revenue, improving customer satisfaction, and aligning the team's efforts with company growth goals.

The ideal candidate will bring proven leadership experience in inside sales-ideally within lumber, millwork, or door/hardware distribution-and have a hands-on management style with a deep understanding of contractor relationships and supply chain flow.

Key Responsibilities:

• Lead, coach, and develop a team of inside sales representatives, providing ongoing support, training, and performance feedback.
• Oversee daily operations of the inside sales team to ensure customer inquiries, quotes, and orders are handled with speed and accuracy.
• Collaborate closely with outside sales, purchasing, operations, and logistics teams to ensure smooth order flow and customer satisfaction.
• Maintain and grow strong relationships with residential and commercial contractors, builders, and other key customers.
• Track key performance indicators (KPIs) and report on sales trends, conversion rates, and team performance.
• Drive initiatives to improve process efficiency, CRM usage, and order accuracy.
• Handle escalated customer issues and ensure timely resolution.
• Participate in pricing strategy and margin management discussions to ensure profitable growth.

• 3-5+ years of experience in inside sales leadership, preferably in the building materials, lumber, or construction supply industry.
• Strong team leadership and people management skills.
• Solid product knowledge in lumber, doors, millwork, and related materials is strongly preferred.
• Excellent communication, customer service, and problem-solving abilities.
• Ability to manage competing priorities in a fast-paced, deadline-driven environment.

• Competitive base salary plus performance-based incentives.
• Full benefits package including health, dental, vision, and 401(k).
• Strong career growth opportunity within a growing company.