Inside Sales Manager

Inside Sales Manager

Position Summary

The Inside Sales Manager is responsible for leading, coaching, and developing a team of inside sales representatives to support revenue growth, customer acquisition, and customer retention objectives. This role serves as a critical link between the inside and outside sales teams, ensuring exceptional customer service, efficient sales operations, and seamless support for outside sales representatives. The Inside Sales Manager oversees daily sales activities, establishes performance metrics, implements sales strategies, and collaborates with marketing, customer service, and outside sales teams to maximize business opportunities and customer satisfaction.

Key Responsibilities

• Lead, motivate, and manage a team of inside sales representatives.
• Support outside sales representatives by providing timely quotes, product information, order assistance, and customer follow-up.
• Develop and execute sales strategies to achieve company revenue and growth objectives.
• Monitor team performance through key performance indicators (KPIs), dashboards, and CRM reporting.
• Conduct regular coaching sessions, performance evaluations, and training programs to enhance team effectiveness.
• Recruit, onboard, and develop high-performing sales talent.
• Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
• Collaborate with marketing to support lead generation initiatives, promotional campaigns, and customer outreach efforts.
• Handle escalated customer concerns and assist with key account opportunities.
• Ensure CRM data accuracy, integrity, and timely reporting.
• Foster a culture of accountability, teamwork, customer focus, and continuous improvement.

Qualifications

Education

• Bachelor's degree in Business, Marketing, Sales, or a related field preferred.

Experience

• Minimum of 2 years of leadership or supervisory experience in sales, customer service, or a related field.
• Demonstrated track record of meeting or exceeding performance goals and business objectives.

Skills

• Strong leadership, coaching, and team development abilities.
• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Proficiency with CRM platforms, including HubSpot.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and sales reporting tools.

Key Performance Indicators (KPIs)

• Revenue attainment
• New customer acquisition
• Conversion rates
• Pipeline growth
• Lead response time
• Team quota achievement
• Customer retention rates
• Sales activity metrics (calls, meetings, opportunities created)

Physical Requirements

• Ability to work at a computer for extended periods.
• Occasional travel for meetings, training, customer visits, or company events.

Compensation and Benefits

• Competitive base salary
• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and company holidays

Reporting Structure

Reports To: Vice President of Sales

Direct Reports: Inside Sales Representatives