Inside Sales Manager

Protouch Staffing

Evansville, IN

JOB DETAILS
SKILLS
Address Management, Best Practices, Budget Management, Business Operations, Communication Skills, Construction, Continuous Improvement, Customer Relations, Customer Service Evaluation, Customer Support/Service, Dental Insurance, Distribution Services, ERP (Enterprise Resource Planning), Establish Priorities, Incentive Programs, Inside Sales, Mentoring, Microsoft Office, Microsoft Product Family, Multitasking, Onboarding, Operations Processes, People Management, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Productivity Management, Resolve Customer Issues, Returns Processing, Sales, Sales Management, Sales Support, Staff Motivation, Team Lead/Manager, Team Player, Technical Delivery, Time Management, Transaction Processing/Management, Vision Plan, Warehousing, Writing Skills
LOCATION
Evansville, IN
POSTED
Today
Job Roles and Responsibilities
Customer Service and Sales Support
  • Ensure the delivery of excellent customer service by monitoring team performance and providing hands-on support during peak times.
  • Serve as the primary point of contact for resolving customer and vendor issues related to orders, complaints, and product opportunities.
  • Assign tasks and coordinate schedules to ensure the timely delivery of products and technical information to customers.
Team Leadership and Development
  • Promote teamwork and cooperation across all branch departments.
  • Train, develop, and mentor team members on processing customer transactions, product knowledge, and operational best practices.
  • Participate in the hiring, onboarding, and performance evaluation process to build a strong, capable, and motivated sales team.
Operational Excellence
  • Increase team productivity by implementing relevant training, managing budgets effectively, and eliminating inefficiencies.
  • Collaborate daily with the Branch and Warehouse Managers to address operational challenges and continuously improve processes.
  • Ensure all administrative, operational, and returns processes are executed efficiently and with a high degree of accuracy.
Qualifications and Certifications
  • High School diploma or equivalent required; an associates or bachelors degree is preferred.
  • 3 to 5 years of customer service, inside sales, or related supervisory experience is required.
  • Experience in a distribution, manufacturing, or construction supply environment is highly desirable.
  • A professional demeanor with the proven ability to supervise, motivate, and develop employees.
  • Strong ability to prioritize, multi-task, problem-solve, and work effectively in a team environment.
  • Proficiency with Microsoft Office products and ERP systems.
  • Excellent verbal and written communication skills.
Benefits
  • Medical, dental, and vision insurance
  • 10 paid holidays plus vacation and sick time
  • Life and disability insurance
  • Robust wellness program with incentives
  • 401K with a company match
  • Financial guidance support through corporate partnership

About the Company

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Protouch Staffing