Inside Sales Manager

COMPANY OVERVIEW:

Sampled is a fully integrated laboratory and biorepository with industry-leading storage, sample management, multi-omics, cellular services, and custom clinical kitting. Founded in 1999 as RUCDR at Rutgers University, Sampled operates facilities in the US and UK and is CAP accredited and CLIA licensed. Sampled is committed to providing the highest quality sample storage, processing, and analysis services that enable researchers to make new discoveries and advance human health. When combined with state-of-the-art biobanking facilities, these capabilities provide comprehensive scientific solutions that speed time to quality data.

POSITION SUMMARY:

The Inside Sales Manager will promote and sell the Sampled portfolio of services, focusing on developing and qualifying leads, nurturing through to conversion into active sales. The job holder will work closely with the Marketing and Sales teams to achieve aggressive growth targets while progressing leads in the company’s CRM system.

Candidates will be based in New Jersey, and able to work in Sampled’s Headquarters 4 days per week and 1 day working from home.

RESPONSIBILITIES:

• Manage the customer facing process for the full Sampled portfolio of products and services. Targeted and strategic engagement of customers through phone and e-mail, and occasional travel possible (travel load TBC).
• Customer engagement includes:
  • Pipeline management; overseeing and optimizing potential customer progress from initial contact to final purchase and post-sale follow-up.
  • Contact existing customers, qualify new sales leads, nurture leads through tailored communication regarding Sampled products and services that best meet their needs
  • Coordinate with internal resources to address customer questions or objections, provide pricing, negotiate and submit individualized quotes and close the sales process through fully executed proposal.
  • Establish and maintain strong, positive, productive relationships with customer accounts including but not limited to end-users, management and purchasing contacts with the intent of building lasting relationships.
  • Actively prospect through outbound contact to existing and prospective customers to identify sales opportunities, promote our full suite of capabilities and initiate the sales process.
  • Lead qualification: dedicate time to develop ideal customer profiles, market analysis (competitive analysis and Industry trends), Customer insights (behavioral analysis and preferences to tailor our approach, customer feedback), CRM updates and reporting, collaboration with whole sales team to share knowledge gained.

• Internally, work collaboratively with Sales Managers, Marketing, Product Managers, Project Managers and Field Application Sciences teams to meet and exceed sales quotas for the sales territory. This Includes:
  • Establish new customers and maintain/grow existing customer accounts through specific campaigns or follow-up, supporting sales activities of the sales team by collaborating with sales channel partners / technology providers.
  • Working closely with sales, lead sales prospecting efforts for defined products /product lines, including customer outreach, and needs definition.
  • Work closely with the sales team to define and manage campaigns intended to grow sales in specific product lines, market segments and regions.
• Responsible for entering and maintaining lead, customer and sales opportunity forecast data into CRM database for assigned customers.
• Be an active champion and role model of the Sampled Core Values: We strive to Delight our Clients, We pursue Excellence in every interaction, process and outcome, We Collaborate to create the best results for our clients and for each other, We are One Team, We Communicate proactively, transparently, and consistently.

POSITION REQUIREMENTS:

• Bachelor’s degree preferred, in Life Sciences or STEM
• Relevant experience in a customer orientated environment in Biotech or Pharma industry, ideally with a good knowledge of genomics, and an understanding of laboratory services and sample management across various industry segments.
• Can demonstrate success in sales.
• Demonstrated ability to quickly grasp and master highly technical concepts and articulate them well to others.
• Excellent organization skills. Good attention to detail.
• Results driven: Demonstrates the desire to achieve the best possible results. A self-starter, able to work with limited supervision.
• Outstanding listening, verbal and written communication skills.
• Good interpersonal skills. Always acts professionally. Collaborative and flexible approach.
• Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint). Experience working with HubSpot and SalesForce a similar CRM database a plus.
• Committed to continued professional development

Salary range $100,000 to $120,000 plus bonus plan. Salary level will be reflective of qualifications, skills and experience.

Sampled is an Equal Opportunity / Affirmative Action Employer (M/F/Disabled/Veteran)

Closing date for applications: Tuesday, June 30th 2026