Serve as the primary inside sales contact for customers requiring pump and valve replacement parts, repairs, and service solutions.
Respond promptly to customer inquiries regarding pricing, availability, lead times, repair status, and technical information.
Develop and maintain strong customer relationships through proactive communication and follow-up.
Prepare accurate quotations for replacement parts based on customer requirements, equipment specifications, and manufacturer recommendations.
Process customer orders and ensure accurate entry into the ERP system.
Identify opportunities for cross-selling and upselling related products, services, and upgrade solutions.
Work with suppliers and internal teams to verify pricing, inventory availability, and delivery schedules.
Reviews customer requests for U.S. Navy project quotations considering factory capability, factory capacity, and financial results.
Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements.
Finalizes negotiation with customers. Knowledge of T&C is necessary.
Review customer repair requests and coordinate repair evaluations, inspections, and quotations.
Track repair projects from receipt through completion and shipment.
Communicate repair findings, recommended corrective actions, and associated costs to customers.
Coordinate with service technicians and operations personnel to ensure repairs are completed according to customer expectations and delivery commitments.
Assist customers in identifying replacement parts using drawings, bills of material, manuals, and equipment records.
Provide technical product information related to pump and valve applications, maintenance, and repair solutions.
Collaborate with engineering, service, and manufacturing teams to resolve technical and commercial issues.
Recommends product or service enhancements to improve customers satisfaction and sales potential.
CANDIDATE REQUIREMENTS
Knowledge, Skills & Abilities
Understanding of pumps, valves, rotating equipment, or mechanical systems.
Familiarity with aftermarket parts sales, repair processes, and industrial service operations.
Knowledge of customer service principles and inside sales practices.
Understanding of pricing, quoting, order processing, and inventory management concepts.
Strong communication and interpersonal skills with the ability to build customer relationships.
Excellent problem-solving and troubleshooting abilities.
Ability to read and interpret technical drawings, exploded views, parts lists, and equipment documentation.
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
Experience using ERP and CRM systems.
Education
Associate degree in Business, Engineering Technology, Mechanical Technology, Industrial Technology, or a related field; or equivalent combination of education and experience.
Minimum of 3 years of inside sales, customer service, aftermarket sales, or industrial service experience.
Other
U.S. Citizen
CIRCOR is an EEO Employer of Females / Minorities / Veterans / Individuals with Disabilities