We are seeking a motivated and customer-focused Inside Sales team member to join our team in Celina, Ohio. This role is ideal for someone who enjoys building relationships, identifying customer needs, and supporting sales growth through excellent service, inside sales activity, and professional social selling. In this position, you will assist customers with product questions, quotes, orders, follow-up, and account support while also identifying opportunities to cross-sell, upsell, and generate new business. The role includes phone and email communication, CRM activity, outbound follow-up, and company-approved engagement through platforms such as LinkedIn. We are looking for someone with strong communication skills, attention to detail, a positive attitude, and a desire to grow in a sales-focused career. The ideal candidate will be comfortable learning technical product information, making outbound customer contacts, and developing long-term customer relationships. Some travel required to visit customers, prospects and industry contacts. This position has the opportunity to transition into an outside sales role. Preferred qualifications include: - Associates or Bachelors degree in business, communications, marketing, or a related field
- Customer service, inside sales, account support, or related experience
- Excellent verbal and written communication and presentation skills
- Comfort with outbound calls, follow-up, and relationship-building
- Ability to learn technical product information
- Experience with CRM systems, Microsoft Office, and LinkedIn/social selling tools
- A professional, team-oriented approach and willingness to grow
If you are customer-driven, sales-minded, and interested in building a career path toward outside sales, we encourage you to apply. Inside Sales is responsible for providing exceptional customer service while supporting revenue growth through inbound and outbound sales activities, lead follow-up, customer relationship management, and professional social selling efforts. This position serves as a primary point of contact for customers and prospects, assists with product and service inquiries, processes orders and quotes, identifies customer needs, and recommends appropriate solutions in alignment with company goals and policies. Essential Duties and Responsibilities- Provide prompt, courteous, and professional service to customers by phone, email, chat, and other approved communication channels.
- Respond to customer inquiries regarding products, services, pricing, availability, order status, deliveries, billing, account information, returns, and issue resolution.
- Enter, process, and follow up on customer orders, quotes, returns, credits, and service requests accurately and efficiently.
- Build and maintain positive customer relationships by understanding customer needs, providing appropriate solutions, and ensuring timely follow-up.
- Identify inside sales opportunities through inbound inquiries, quote follow-up, account outreach, lapsed-customer follow-up, cross-selling, and upselling conversations.
- Conduct outbound calls and emails to current and prospective customers to generate leads, qualify opportunities, support campaigns, and contribute to sales growth.
- Use CRM, order entry, and sales systems to document customer interactions, maintain accurate account records, track activities, and manage sales opportunities.
- Support company-approved social selling efforts by using professional platforms such as LinkedIn or other approved digital channels to connect with prospects, share approved content, engage with customer activity, and support brand visibility.
- Collaborate with outside sales, marketing, operations, accounting, and other internal teams to resolve customer concerns and ensure a positive customer experience.
- Follow up on quotes, leads, promotional campaigns, abandoned opportunities, and customer requests within established timeframes.
- Maintain current knowledge of company products, services, policies, promotions, pricing guidelines, and industry trends.
- Meet or support established performance expectations related to customer service, response time, order accuracy, lead generation, sales activity, CRM documentation, customer retention, and revenue growth.
- Escalate complex customer concerns, pricing issues, or significant sales opportunities to the appropriate manager or team member.
- Maintain confidentiality of customer, company, pricing, and proprietary information.
- Perform other duties as assigned.
Qualifications- Associate or bachelor’s degree in business, communications, marketing, or a related field preferred.
- Ability to understand the technical aspects of the resins and products to be able to understand the customer needs and company capabilities.
- Previous customer service, inside sales, account support, call center, or related experience preferred.
- Proficiency with computers, email, Microsoft Office applications, and data entry required.
- Experience using CRM, ERP, order entry, or customer management systems preferred.
- Ability to build rapport with customers and fellow employees, identify needs, and recommend appropriate solutions.
- Comfortable making outbound calls, conducting follow-up, and discussing products or services with customers and prospects.
- Excellent verbal and written communication skills and ability to present information to customers.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Professional demeanor, positive attitude, and ability to work effectively as part of a team.
- Experience with consultative selling, lead qualification, cross-selling, upselling, or account development.
- Familiarity with LinkedIn or other professional social media platforms for business engagement.
- Ability to write professional customer emails, outreach messages, and social selling communications.
- Basic understanding of digital communication etiquette, brand representation, and approved content sharing.
Competencies- Customer Focus: Demonstrates a commitment to understanding and meeting customer needs.
- Sales Orientation: Recognizes opportunities to support revenue growth while maintaining a service-focused approach.
- Communication: Communicates clearly, professionally, and effectively across multiple channels.
- Relationship Building: Develops trust and rapport with customers, prospects, and internal partners.
- Accountability: Takes ownership of follow-up, documentation, accuracy, and issue resolution.
- Adaptability: Responds effectively to changing priorities, customer needs, and business demands.
- Technology Proficiency: Uses CRM, sales tools, and digital platforms to support customer service and sales objectives. Uses AI tools responsibly to improve productivity, customer communication, research, and follow-up while maintaining accuracy, confidentiality, data privacy, and professional judgment.
Equal Employment Opportunity and ADA StatementThe Company is an equal opportunity employer and does not discriminate on the basis of any legally protected status. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. Management reserves the right to revise this job description at any time, with or without notice.
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