Inside Sales

Mill Creek Lumber and Supply Company is a leading provider of lumber and building materials, serving the construction industry since 1934. We are dedicated to delivering high-quality products and exceptional customer service and as we continue to expand our operations, we are seeking a highly motivated and customer-focused Fireplace Sales Representative to join our team. As an inside sales representative, you will be an integral part of our sales team, providing exceptional customer service and driving fireplace sales. Your primary responsibility will be assisting customers in person and over the phone, accurately process orders, and ensuring a seamless experience for all customers.

Responsibilities:

• Greet customers with a warm and friendly demeanor, ensuring a positive and welcoming atmosphere at the counter. Listen attentively to customer inquiries and deliver exceptional customer service by answering questions, offering product recommendations, and resolving issues promptly and effectively.
• Accurately process customer orders, ensuring all details are recorded correctly and promptly. Utilize the point-of-sale (POS) system to enter product information, calculate pricing, apply discounts, and generate invoices or receipts.
• Verify product availability, communicate delivery or pickup schedules, and coordinate order fulfillment with other departments as necessary.
• Develop a comprehensive understanding of Mill Creek product offerings. Stay informed about the latest industry trends, advancements, and product specifications to provide customers with accurate information and recommendations.
• Assist customers in selecting appropriate fireplace products based on their preferences, budget, and project requirements.
• Proactively identify opportunities to upsell or cross-sell additional products or services to customers. Utilize your product knowledge to suggest complementary items, accessories, or upgrades that enhance the customer's purchase and meet their needs.
• Monitor stock levels, track popular items, and communicate inventory needs to the appropriate department.
• Assist in restocking shelves, organizing product displays, and conducting regular inventory counts to ensure an efficiently managed and visually appealing sales floor.
• Work collaboratively with colleagues and other departments to achieve common goals. Communicate effectively and share relevant customer feedback, product insights, and market trends with the team.
• Assist team members during peak periods, contribute to a positive work environment, and actively participate in training and development opportunities.
• Other duties as assigned.