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Inside Sales

360care

Perrysburg, Ohio

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JOB DETAILS
SKILLS
Communication Skills, Compensation and Benefits, Competitive Analysis/Strategy, Computer Skills, Corporate Law, Corporate Policies, Customer Relationship Management (CRM), Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Equipment Maintenance/Repair, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, High School Diploma, Identify Issues, Inside Sales, Insurance Sales, Lead Generation, Meet Sales Quota, Multitasking, Nursing Home, Policy Development, Presentation/Verbal Skills, Procedure Development, Quality Management, Regulatory Requirements, Resolve Customer Issues, Sales, Sales Prospecting, Salesforce.com, State Laws and Regulations, Systems Maintenance, Team Player, Telesales, Time Management, Writing Skills
LOCATION
Perrysburg, Ohio
POSTED
13 days ago
Purpose:       Inside Sales Representatives are responsible for completing pre-calls to responsible parties for nursing home residents to inform them of the benefits offered with Special Care Insurance programs.  They are also responsible for following up to make sure prospects have received benefit material, answer any questions and assist with enrollment forms.
 
Essential Job Functions:
  • Sourcing new sales opportunities and establishing leads through outbound calls, emails and follow up.
  • Develop sales opportunities by researching and identifying potential sales, soliciting new leads and building relations.
  • Understand and maintain awareness of customer needs, qualifications and requirements.
  • Assess competitors by analyzing and summarizing competitor benefits then identifying sales opportunities.
  • Route customers to the appropriate departments for further development and resolution.
  • Educate family members and guardians on the benefits available to those residing at the facilities we service.
  • Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
  • Maintains and improves quality results by following standards; recommending improved policies and procedures.
  • Maintain job knowledge by studying pertinent laws and differing state requirements; participating in routine educational requirements by law.
  • Maintains equipment and systems by troubleshooting, reporting and tracking problems.
  • Meets monthly sales goal by maintaining weekly call quotas.
  • Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs.
  • Follow up to make sure prospects have received materials sent to them.
  • Assist with enrollment forms when needed and answer any questions from prospects.
  • Maintains strong knowledge of company services provided to customer.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
 
Minimum Qualifications:
  • BA/BS degree or equivalent work experience preferred; High school diploma required.
  • 2+ years of inside sales experience (phone sales preferred)
  • Accident and Health Insurance License preferred, but not required.
  • Proven inside sales experience preferred with established track record of over-achieving quotas.
  • Strong phone presence and experience making multiple calls per day.
  • High attention to detail and strong customer service skills.
  • Excellent verbal, written and listening communication skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Strong computer skills required.
  • Familiar with Salesforce or similar CRM.
  • Demonstrated success with health insurance sales.
 
 
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
 
We are an equal opportunity employer.

About the Company

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360care

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