Work independently to service the needs of our customers, both internally and externally.
Responsible for all actions related to orders with nuclear source holders, Approval Drawing Orders & orders that require special payment terms (L/C; Progress Payment; Bank Guarantee).
Recommend further review from Inside Sales – Technical or Inside Sales – Projects to clarify order model and/or pricing issues when required.
Identify documentation requirements such as quality plans, spare parts lists, drawings, manuals and production plans.
Create and assemble final customer submittals, including data books.
Understand contract terms and apply them against the order fulfillment process using CRM system and other documented processes.
Provide engineering assistance and facilitate development of bills of material by engineering design group when special engineering is required.
Initiate resolution for all credit holds via contact with Accounting. Coordinate Cash in Advance order with Accounting.
Coordinate requirements between production, licensing, logistics, field service, and customers to ensure on-time and accurate order fulfillment and payment.
Initiate fulfillment planning process (includes Letters of Credit, bonds, inspection requirements, special packaging, logistics, etc.).
Acknowledge orders per customer instructions via required documents or electronic systems.
Complete and maintain Manufacturing Schedule and Progress Reporting per customer requirements.
Schedule and oversee (if required) customer inspection with quality department.
Authorize and enforce customer shipments from storage.
Track orders and generate invoices for order released to ship through CRM system.
What you'll need:
2 year degree, preferably in a Technical field,
AND related customer service and/ project management experience.
OR equivalent combination of education and experience.