Role Overview The Inside Sales Quality & Enablement Lead is responsible for ensuring that every prospective patient interaction reflects the high-touch, concierge standard of the MD² brand.This role provides structured call monitoring, quality assurance, and performance coaching across all inbound and outbound Client Relations interactions. The Lead will regularly review recorded calls, evaluate performance against defined quality standards, and deliver consistent, actionable coaching to elevate the team's effectiveness.In addition to hands‑on call review and coaching, this role will manage the call recording platform (RingCentral) and leverage reporting tools to ensure consistent oversight as the organization scales.Key Responsibilities Call Monitoring & Quality Assurance Establish and maintain a formal call quality scorecard aligned to MD² brand standards and physician expectationsListen to and evaluate a defined number of calls per rep each week to ensure consistent oversightMonitor call tone, professionalism, value articulation, objection handling, and adherence to processIdentify trends, recurring quality gaps, and coaching opportunitiesEnsure pricing and physician conversations are handled with confidence, accuracy, and careCoaching & Performance Development Deliver structured 1:1 coaching sessions based on call evaluationsPartner with the Client Relations Manager to reinforce performance standards and accountabilitySupport onboarding of new reps through call shadowing, feedback, and skill developmentLead periodic team training sessions focused on objection handling, value messaging, and enrollment conversionHelp create a culture of continuous improvement and professionalismQuality Standards & Process Improvement Maintain and evolve the call scoring rubric and QA frameworkEnsure consistency in messaging across offices and physiciansIdentify breakdowns in the prospective patient journey and recommend improvementsPartner with leadership to refine scripts, talk tracks, and handling of common objectionsCall Platform & Reporting Oversight Serve as the primary administrator of the RingCentral platformEnsure call recordings, tagging, and reporting are accurate and accessibleUtilize available reporting and conversation insights tools to support quality monitoringProvide regular summaries to leadership on call quality trends, coaching themes, and risk areasSuccess in This Role Looks Like Every rep receives consistent, documented call feedbackLeadership has visibility into call quality trendsPhysicians feel confident that prospective patients are handled professionallyObjection handling (especially pricing) improves measurablyVariability across reps and offices decreases over timeRequirements 5+ years experience in inside sales quality assurance, sales enablement, or coachingDemonstrated experience reviewing recorded sales calls and delivering performance feedbackExperience with call recording platforms (RingCentral, Dialpad, Gong, Chorus, etc.)Experience working within CRM systems (HubSpot preferred)Strong communication skills and ability to coach with credibility and empathyAbility to balance performance standards with a high‑touch, relationship‑driven brandFor Your Hard Work Competitive salaryMedical, Dental, and Vision401KLife, LTD and AD&DShort Term DisabilityPaid Time Off and HolidaysBonus ProgramMD² is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.If you are interested in this position, please submit your application along with a copy of your resume. Kindly refrain from contacting us directly, as doing so may result in disqualification.Salary Description: 90,000 - 100,000 annually#J-18808-Ljbffr