Inside Sales Representative
Reports To: Call Center Manager
Direct Reports: No
Status: Full-Time
Hourly
Division: Store Operations
Job Purpose:
The Inside Sales Representative will handle high volume incoming sales and customer inquiries, make outbound sales calls and will maintain our high standards of customer service.
Key Job Responsibilities:
Answer high volume of incoming calls
Conduct outbound phone calls within established sales protocol
Effectively identify sales opportunities
Actively listen to customer’s requests and concerns
Create orders and quotes promptly and accurately
Answer all customer’s automotive parts and general inquiries
Gather and maintain customer profile information
Maintain clear records in CRM
Available Monday thru Saturday 7:30 am to 6:30 pm
Requirements:
Knowledge of auto parts or the automotive industry
ASE Certified Parts Specialist a plus
Must have reliable transportation
Communication, must communicate professionally with all customers and teammates
Bilingual: Fluent in Spanish and English
Dress code, must maintain a professional appearance at all work times
Benefits: We offer a competitive compensation plan complete with attractive benefits offerings that include (not limited to):
Medical
Dental
Vision
Life insurance
401k, paid time off
Opportunities for advancement
Environmental/Occupational Health and Physical Requirements:
Typical 9-hour day to include reaching, standing, walking, kneeling, lifting and carrying. To perform the duties of this job the employee must be capable of working in a fast-paced environment. The heavy lifting of 50lbs or more may be required. Employee also share the responsibility to perform routine housekeeping activities such as dusting, sweeping, mopping, restroom cleaning and changing trash can liners.
XL Parts and The Parts House (TPH) a Marubeni Group is an Equal Opportunity Employer. All employment is contingent upon a successful background check and drug screen that meets the Company’s guidelines for employment.