Inside Sales Rep / Customer Service

Immediate Opening for an Inside Sales Rep / Customer Service in the Dayton, Ohio area.

11th Hour Staffing Inc. is a family-owned-and-operated business that is passionate about recruiting, customer service, and our community. We are positioned to be your one-stop staffing resource for all your hiring & employment needs from entry-level to executive, spanning across all industries.

Responsibilities

• Respond to inbound phone calls, emails, and electronic inquiries from prospective and existing customers.
• Identify customer needs and recommend products, systems, and services that provide the best solution.
• Close sales while meeting or exceeding individual sales goals.
• Build and maintain strong customer relationships to encourage repeat business and long-term loyalty.
• Generate new business opportunities while expanding existing customer accounts.
• Re-engage previous customers and dormant leads to create new sales opportunities.
• Develop and maintain a thorough knowledge of the company's products, services, and pricing.
• Provide exceptional customer service throughout the sales process.
• Collaborate with outside sales representatives, customer service, production, and other internal departments to ensure customer satisfaction.
• Assist with order processing, order fulfillment, post-sale support, and other administrative duties as needed.
• Resolve customer concerns by applying company policies and procedures while maintaining a positive customer experience.
• Maintain accurate customer records and sales activities within company systems.

Qualifications

• High school diploma or equivalent required
• One to two years of sales, customer service, or related experience
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to effectively close sales and achieve performance goals.
• Comfortable using computers, CRM systems, email, and Microsoft Office applications.
• Strong problem-solving, organizational, and time management skills.
• Ability to work independently and as part of a collaborative team.
• Willingness to learn company products and continuously develop product knowledge

Schedule: Monday-Friday 8:00AM-5:00PM
Pay Rate: $16.50/hr. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 
11th Hour Staffing, Inc. is an equal opportunity employer and prohibits discrimination against employees or applicants on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law protected by federal, state or local law.  
11th Hour Staffing, Inc. will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship to 11th Hour Staffing, Inc. Contact Human Resources with any questions or requests for accommodation.