Summary:
Attracts potential customers by answering product and service questions, suggesting information about other products and services. Opens and maintains customer accounts by recording account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Maintains financial accounts by processing customer adjustments, recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service reports by analyzing customer information. Must be quality focused, problem solver, documentation skills, excellent communication skills, able to resolve conflict and analyze information. Must be a good multi-tasker.
Job Duties/Responsibilities
• Answering customers’ questions about products, prices, availability, product uses and credit terms
• Meeting all sales objectives and handling all aspects of completing a sale including paperwork
• Emphasizing product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations
• Maintaining customer records
• Preparing sales contracts for orders obtained and order processing
• Selecting the correct products or assisting customers in making product selections based on their needs, product specifications and all other applicable regulations
• Collaborating with colleagues to exchange information such as selling strategies and marketing information
• Ability to establish and expand relationships with business owners and decision makers
• Demonstrate ability to close sales and overcome customer objections
• Participate in company sponsored clients events such as trainings, Customer meetings (on and off site), webinars etc.
• Develop and maintain exceptional relationships with existing customers
• Proactively call Customers to follow up on Quotes
• Expand sales channel and customer base, and generate revenue expansion and repeat business.
• Actively identify and prospect new target customers
• Process sales from Customer portals
• Up selling/cross selling current client base
• Reactivation of dormant accounts and new business development activities
• Various sales activities linked to revenue generation and marketing campaigns
• Utilization and updating internal systems
• Support sales efforts of outside sales team
• Other duties as assigned
Skills/Knowledge
• Working knowledge of sales techniques in an industrial setting.
• Familiar with order entry software and processes.
Education
• Bachelor’s Degree or equivalent preferred
Experience
• 3+ years of experience.
• Industry background preferred
• Working knowledge of sales techniques in an industrial setting
About FET
FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.
FET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.
FET participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. FET participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU..
As part of our hiring process, we may use technology, including AI-enabled tools, to help review and assess applications based on job-related criteria. All hiring decisions are made by our recruitment team and hiring managers.