Software Guidance & Assistance, Inc., (SGA), is searching for an
Inside Sales Rep - Pet Insurance for a
CONTRACT assignment with one of our premier
Insurance Services clients. This position is
fully remote. The Inbound Sales Representative – Pet Insurance is responsible for driving new pet insurance policy sales by engaging directly with pet parents through inbound calls, email, and chat in a fast-paced contact center environment across the United States. Guided by our purpose—always with you, building a more confident future—and aligned with MetLife's growth strategy, this role plays a critical part in expanding access to affordable pet insurance solutions. This is an exciting opportunity for a customer-focused sales professional to educate pet parents, solve problems, and deliver a WOW! experience that builds trust, loyalty, and long-term customer relationships.
Responsibilities :
- Manage inbound phone, email, and chat inquiries from pet parents to educate, recommend, and sell pet insurance policies.
- Optimize inbound leads and manage time effectively to consistently meet or exceed sales and performance goals.
- Build strong rapport with customers by reinforcing the value of MetLife's brand and pet insurance products while delivering a high-quality customer experience.
- Resolve customer questions and concerns efficiently to minimize wait times and support customer retention.
- Develop and maintain strong product knowledge to confidently explain coverage options, benefits, and policy details.
Required Skills :
- High school diploma or GED with a minimum of 2 years of sales experience, preferably in a customer-facing role.
- Active Property & Casualty Producers insurance license in home state plus at least 44 additional states required prior to hire.
- Must provide a copy of home state license and NIPR report upon offer acceptance
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at
https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company
EEO page to request an accommodation or assistance regarding our policy.