Inside Sales Representative

Position Overview 

We are seeking an energetic and driven Inside Sales Representative to play a pivotal role in driving sales and fostering customer relationships for our nutritional supplement products. In this role, you will engage with Health Care Professionals (HCPs) and other key decision-makers, executing targeted inside sales strategies that fuel new business growth within your assigned territory. You will be responsible for identifying, nurturing, and converting sales opportunities while delivering an exceptional customer experience.

Salary Range: $55,000 - $60,000 + Commission

Essential Job Duties: 

• Lead Qualification & Nurturing: Qualify and nurture leads from various sources (digital marketing campaigns, conferences, trade shows, etc.) by reaching out to potential and existing customers to clarify sales opportunities. Maintain and update customer data in the CRM system. 

• Sales Generation: Drive revenue by managing sales activities, including processing new leads, conducting inbound and outbound calls, and responding effectively to customer inquiries, requests, and complaints. 

• Collaboration: Partner with the Director of Customer Experience, Regional Sales Directors, and Vice President of Sales (U.S.) to support regional territories in meeting and exceeding sales targets. 

• Territory Coverage: Support vacant or unassigned territories and work with regional sales teams to enhance productivity through customer acquisition, growth, and retention strategies. 

• CRM Management: Accurately track and document customer interactions, sales transactions, and business insights in the CRM database. Provide strategic input for future sales call planning across the integrated "One DFH" customer team. 

• Performance Goals: Consistently meet or exceed monthly and quarterly sales targets, including call and order volume, revenue growth, and other key performance indicators. 

• Professional Development: Continuously develop product knowledge and sales skills through company-sponsored training, educational workshops, and independent study of relevant industry publications. 

• Initiative & Commitment: Take ownership of projects and assignments, identify critical tasks, and adjust priorities to achieve company goals. Demonstrate a proactive approach to completing assignments on time. 

• Industry Participation: Attend sales meetings, conferences, trade shows, and other professional development events, as needed. 

• Compliance: Adhere to company policies, procedures, and all applicable regulations. 

Requirements: 

• Bachelor’s degree or Associate’s degree with 2+ years of successful inside/outside sales experience, preferably within the nutritional, pharmaceutical, or medical products/devices industry. 

• Exceptional verbal, written, and interpersonal communication skills with a customer-centric focus. 

• Proven track record of success in inside sales prospecting and developing new business opportunities. 

• Strong multitasking, time management, and prioritization skills. 

• Ability to learn and retain product-specific information and demonstrate ISR competencies. 

• Proficiency with Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM systems (e.g., NetSuite, Salesforce). 

• Capable of working independently and as part of a team. 

• Willingness to travel as required. 

• Strong consultative selling, customer service, organizational, decision-making, and problem-solving skills. 

Competencies: 

• Exceptional consultative selling and customer service skills. 

• Strong problem-solving abilities. 

• Attention to detail and accuracy. 

• Effective time management and ability to meet deadlines. 

• Excellent verbal and written communication skills. 

• Strong organizational skills with the ability to manage multiple tasks simultaneously. 

• Professional demeanor and strong interpersonal skills. 

• Proactive and engaged approach to work. 

Physical Demands: 
This is primarily a sedentary role, but some filing tasks are required, which may involve lifting files, opening filing cabinets, and occasionally standing or bending.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.