Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking an Inside Sales Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Make outbound high volume of calls and emails
- Collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as an Inside Sales Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Experience the Difference with Express in Alpharetta, GA
Our Express Employment Professionals Office in Alpharetta, Georgia is a locally owned and operated full-service staffing agency that offers staffing opportunities throughout the Forsyth County area. Along with that, we also work to provide workforce solutions to the top local Employers in the community.
We strive to exceed expectations by pairing the staffing services we offer to companies in our community with talented Job Seekers who are the lookout for quality employment. We recruit our candidates in our community when we can, which has proven excellent turnout, consistent attendance records and high conversions from temporary to full-time employment offered to our Associates. Express Associates have a wide assortment of job opportunities in Alpharetta, Norcross, Cumming, Duluth, Sugar Creek, Buford, Johns Creek, and Suwanee, Georgia.
Our team at Express Alpharetta is committed to recruiting, screening and placing only the most skilled candidates in our area. Combining our international headquarters with our local recruitment efforts, it's easy to see the value of our competitive advantage! We are proud to be the premier employment agency in Alpharetta that helps local businesses meet their staffing needs and goals.