Inside Sales Representative

Base Salary: $50,000 - $65,000/annually, plus eligible for bonus

FLSA Status: Non - Exempt

Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. 

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• Maintains key customers to ensure a continued base of profitable industrial business. Maintains and expands the database of prospects of the organization. Identifies the target lead decision makers in order to initiate sales process.
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• Provides profitable transactional business through solicitation, quoting, email or other tools to grow the business.
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• Estimates, quotes effectively customer projects. Converts opportunities into invoiced sales.
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• Exceeds assigned sales goals for all competitive product lines. Meets and exceeds assigned sales goals while using market-driven leads.
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• Executes sales cancellations or changes in the sales orders and communicates the changes with the affected internal departments.
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• Plans and executes the sales plan in the defined territory. Acts proactively to create opportunities for new business.
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• Maintains a current understanding of industry trends and technical developments that influence target accounts.
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• Monitors, analyzes and communicates sales data to contribute to production service schedule.
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• Responds to customer information requests; collaborates with cross-functional departments to ensure a timely and accurate response. Interacts with Outside Sales, Quality Assurance and Purchasing on a daily basis.
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• Articulates the benefits of products to prospective customers relative to the customer's needs persuasively via the telephone.
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• Learns and masters the company's products and operational procedures. Represents Metals USA in a positive and professional manner.
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• Knows the competition and market. Provides exemplary customer service without compromise. Executes outbound and inbound account management; coordinates with customer service for status of orders and expedites orders. Resolve customer service issues as needed.
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• Makes outbound follow-up calls to existing customers via telephone and email to cross-sell and up-sell. Emphasizes products, service, features and benefits, quotes price and discusses credit terms.
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• Ensures the delivery requirement to customers is met.
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• Forges relationships with Outside Sales Representatives, Production Managers and Support staff to ensure quality customer service and customer satisfaction. Cooperates with Outside Sales Representative to determine strategic approaches for sales.
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• Participates in professional and skill training.
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• Regular and predictable attendance is required for the duties of the Inside Sales Representative; software is company property and cannot be downloaded onto a non-network computer.
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Metals USA offers competitive wages and benefits plus upward mobility towards professional growth.

Metals USA is committed to protecting our employees by creating and maintaining a workplace free of substance abuse.

Metals USA provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.