Inside Sales and Customer Service Representative
About Us
At Mr. Handyman, we're a team of licensed general contractors serving homeowners with high-quality repair and remodeling services. We've built a reputation on reliability and craftsmanship, and we're just as intentional about the team we build internally — one where positive, dependable people can grow their careers long-term.
Position Overview
We're looking for a reliable, positive, self-motivated Inside Sales and Customer Service Representative who takes ownership of their work without needing to be micromanaged. You'll thrive here if you show up consistently, bring a solutions-first attitude to every conversation, and are genuinely excited to grow your skills over time. If you're a confident communicator who enjoys turning inquiries into booked appointments — and you're looking for a team that rewards initiative and consistency — we'd love to meet you.
Key Responsibilities
- Serve as the first point of contact for prospective and existing customers via phone, email, and online platforms.
- Build trust and rapport with customers by actively listening to their needs and recommending our services as the ideal solution.
- Convert incoming leads into booked jobs through effective communication, follow-up, and relationship-building.
- Accurately enter and update customer information and job details in ServiceTitan.
- Ensure all appointments, notes, and follow-ups are scheduled without missing any important details.
- Handle rescheduling, cancellations, and service-related questions with professionalism and empathy.
- Provide detailed explanations of our services, pricing, process, and availability to homeowners in a clear and friendly manner.
- Collaborate with technicians and management to ensure customer expectations are met and exceeded.
- Follow up on open estimates and unsold jobs to maximize revenue opportunities.
- Participate in team meetings, training sessions, and performance reviews to continuously improve skills and processes.
Required Qualifications
- Ability to work independently, take initiative, and follow through without constant supervision.
- 5+ years of inside sales experience in home services, contracting, or a similar field.
- Proficiency with ServiceTitan is required — including scheduling, CRM management, and dispatching workflows.
- Excellent phone and interpersonal skills, with the ability to connect with a wide range of homeowner personalities.
- Strong written communication and organizational skills.
- A proven track record of meeting or exceeding sales goals.
- Comfortable handling multiple tasks while maintaining attention to detail.
What We're Looking For
- Someone dependable who shows up on time, follows through, and can be counted on every day.
- A positive, can-do attitude — even when things get busy or challenging.
- A self-starter who takes initiative and looks for ways to improve, rather than waiting to be told.
- Someone genuinely interested in growing — in skills, in responsibility, and in their career with us.
- A team player who builds trust with customers and coworkers alike.
What We Offer
- Competitive base pay plus commission/bonus opportunities.
- Real training and mentorship to help you grow — we invest in people who want to invest in themselves.
- A stable, supportive, positive team environment where consistency and attitude are noticed and rewarded.
- Clear paths for advancement as we continue to grow.
- Working for a reputable, insured, fully licensed company that's been trusted in the community.
To Apply:
Send your resume and a short message explaining why you're the perfect fit for this role to brandon@mrhandyman.com and please answer the pre-screening questions thoroughly.
Benefits:
Paid weekly
Paid 6 holidays
Bonus opportunities
Opportunity for long term growth
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.