Inside Sales Representative

Wolters Kluwer N.V.

Austin, TX

JOB DETAILS
SALARY
$34,300–$57,400 Per Year
SKILLS
Artificial Intelligence (AI), Communication Skills, Corporate Compliance, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Analysis, Detail Oriented, Documentation, Establish Priorities, Inside Sales, Interviewing Skills, Logistics, Needs Assessment, Order Processing, Records Management, Resolve Customer Issues, Revenue Growth, Sales, Sales Management, Sales Proposals, Sales Prospecting, Sales Qualification, Sales Strategy, Sales Support, Time Management, Track Customer Issues, Tuition Fees
LOCATION
Austin, TX
POSTED
30+ days ago

Hybrid role out of any of our office locations. Preferred candidate will be located in Austin, TX.

As an Inside Sales Representative, you will engage more deeply in sales activities, leveraging an understanding of the company's offerings to identify and qualify leads more effectively. You will assist in more detailed customer interactions and support the overall sales strategy by managing records and documenting sales activities.

Responsibilities:

  • Handle more complex inbound and outbound sales calls.
  • Process and confirm orders, ensuring customer satisfaction.
  • Maintain and update customer records with a higher degree of accuracy.
  • Qualify and prioritize sales leads based on potential value.
  • Record detailed sales prospecting activities.
  • Create and send more complex sales quotes and proposals.
  • Address intermediate customer inquiries about products and services.
  • Assist in coordinating logistics for large orders.
  • Support team in managing larger sales projects.
  • Provide feedback to sales management on customer trends.

Skills:

  • 1+ years industry (corporate compliance, registered agent, or similar) experience within an inside sales role
  • Advanced Customer Service Orientation: Deeper understanding of customer needs.
  • Effective Sales Techniques: Enhanced sales tactics and strategies.
  • Advanced Communication Skills: More nuanced and effective communication.
  • Proficient CRM Software Use: Greater comfort with CRM tools.
  • Enhanced Organization: More effective task and time management.
  • Meticulous Attention to Detail: Higher accuracy in records and order processing.
  • Data Analysis: Basic ability to interpret sales data.
  • Detailed Product Knowledge: In-depth understanding of products/services.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$34,300.00 - $57,400.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

About the Company

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Wolters Kluwer N.V.

At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.

Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.

Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1836
WEBSITE
http://wolterskluwer.com/