Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Calendar Management, Call Volume, Cold Calling Skills, Communication Skills, Cross-Selling, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Exceeded Sales Goal, Follow Through, Inside Sales, Leadership, Loyalty Programs, Maintenance Services, Organizational Skills, Performance Metrics, Sales, Service Delivery, Telesales, Typing, Up-Selling, Vision Plan, Website Conversion
Join the Team at Stress-Free Auto Care: Where Your Skills and Passion Drive Success!
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!
About the Role
At Stress Free Auto Care, we're redefining the automotive service experience by blending VIP-level customer service with high-impact sales results. We're seeking sales-driven customer service professionals who can confidently handle 75-100 inbound/outbound calls per day, meet KPIs, and close service appointments. You won't be cold calling strangers-these are warm leads and current customers-your job is to build trust, uncover needs, and secure the appointment while maximizing upsell and cross-sell opportunities.
What You'll Do
- Convert inbound and outbound calls into confirmed vehicle service appointments.
- Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
- Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
- Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
- Communicate clearly with customers about services, timelines, and costs.
- Use our CRM to track leads, schedule appointments, and document all customer interactions.
- Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.
What's in It for You
- Competitive Base Pay: Hourly + Commission + Bonuses (OTE: $100,000)
- Benefits:
- PTO + 6 paid holidays annually
- Medical, Dental, and Vision Insurance
- 401(k) with 4% employer match
- Employee referral program
- Fully Remote: Work from anywhere in the U.S.
- Career Growth: We're expanding quickly, offering opportunities to advance into leadership and higher-earning sales roles.
What We're Looking For
- Sales Development / Call Center / Inside Sales experience (automotive experience a plus, but not required).
- Strong phone presence with experience handling high call volumes (75-100+ calls/day).
- Ability to influence and close without being pushy-consultative, trust-based selling.
- Skilled at meeting or exceeding sales and service KPIs.
- Proficiency with CRM tools and strong organizational skills.
- Fast and accurate typing (40+ WPM).
- Thrives in a fast-paced, goal-driven environment while delivering outstanding customer care.
Apply today and turn customer conversations into revenue-and rewards!
Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.