Inside Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Inside Sales Representative – Light Industry (Northeast Territory)

Join Xylem in Solving Water

At Xylem, we are a global leader in water technology dedicated to addressing the world's most critical water challenges. Through innovation, sustainability, and a purpose-driven culture, we help customers optimize water and wastewater operations while protecting natural resources.

Xylem's Light Industry business provides advanced water treatment solutions that support high-purity, process, and wastewater applications across a broad range of industrial markets. We are seeking an Inside Sales Representative to support customers throughout the Northeast region and help drive profitable growth through exceptional customer engagement, sales execution, and account management.

Position Summary

The Inside Sales Representative sells products and services to customers through a variety of channels and serves as a primary point of contact throughout the customer lifecycle, with a focus on customer satisfaction, retention, and business growth. This role maintains relationships with existing accounts while identifying and developing new customers within the assigned territory.

The Inside Sales Representative is responsible for closing sales opportunities, responding to customer inquiries, developing quotations and proposals, maintaining accurate sales forecasts, and collaborating closely with the outside sales team to achieve revenue targets. The successful candidate will work with a strong sense of urgency to execute sales strategies, provide consultative solutions, and identify opportunities to expand Xylem's presence across the Northeast territory.

Essential Duties and Responsibilities

Business Development & Lead Generation

• Identify and develop new business opportunities within the assigned territory.
• Prospect through cold calling, email campaigns, networking, and customer referrals.
• Qualify leads and convert opportunities into revenue-generating accounts.
• Contact both prospective and existing customers to secure new and recurring business.
• Build and maintain a healthy sales pipeline through proactive territory management.

Sales Execution

• Develop and execute territory sales strategies to achieve growth objectives.
• Create and deliver quotations, proposals, and commercial recommendations.
• Conduct virtual product presentations and customer consultations.
• Effectively communicate product value, benefits, pricing, and application solutions.
• Negotiate and close sales opportunities within established guidelines.
• Work in tandem with outside sales representatives to achieve sales goals and revenue targets.
• Sell increasingly complex water treatment products and services while leveraging internal technical resources on larger opportunities.

Account Management & Customer Success

• Build and maintain strong relationships with existing and prospective customers.
• Serve as a trusted advisor to customers by understanding their operational needs and recommending appropriate solutions.
• Ensure high levels of customer satisfaction and retention.
• Follow up on opportunities, quotations, and customer inquiries in a timely manner.
• Identify opportunities for upselling and cross-selling across the Xylem portfolio.
• Address customer concerns and coordinate resolutions through cross-functional collaboration.

Order Processing & Customer Support

• Accurately process customer orders and manage order-related communications.
• Coordinate with customer service, operations, logistics, and supply chain teams to ensure timely fulfillment.
• Communicate order updates, changes, and potential delays.
• Support customers with returns, warranty inquiries, and issue resolution.

Sales Reporting & Forecasting

• Maintain accurate customer, opportunity, and pipeline data within CRM.
• Consistently record account activity to support forecasting and territory planning.
• Analyze sales performance and identify opportunities for growth.
• Prepare and provide regular sales reports and territory updates.
• Monitor progress toward sales targets and recommend improvements to sales strategies.

Product & Industry Knowledge

• Develop and maintain expertise in Xylem's Light Industry water treatment solutions.
• Stay informed on industry trends, customer technologies, competitive offerings, and market developments.
• Maintain a working knowledge of company products and services to effectively recommend solutions.
• Participate in ongoing technical and commercial training to remain a trusted partner to customers.

Core Responsibilities

• Contact both new and existing customers to generate new and recurring business opportunities.
• Create and deliver customer quotations and proposals.
• Ensure customer satisfaction and long-term retention.
• Maintain accurate CRM records for forecasting and pipeline management.
• Remain current on company offerings, customer technologies, and industry trends.
• Utilize developing product and industry expertise to recommend optimal solutions.
• Manage small to mid-sized accounts with increasing revenue responsibility.
• Support increasing volumes of customers while maintaining service excellence.
• Perform other duties as assigned.

High Impact Behaviors

Continuous Professional Development

• Demonstrates commitment to ongoing learning and development.
• Seeks opportunities to expand technical, commercial, and industry knowledge.
• Adapts quickly to changing business priorities and customer needs.

Collaboration and Teamwork

• Works effectively across sales, customer service, operations, engineering, and leadership teams.
• Shares knowledge and best practices to support collective success.
• Builds strong internal and external relationships.

Results-Driven Performance

• Takes ownership for achieving assigned sales objectives.
• Prioritizes activities that drive measurable business results.
• Demonstrates accountability, responsiveness, and a customer-first approach.

Required Qualifications

Education

• High School Diploma or equivalent required.
• Bachelor's degree in Business, Marketing, Engineering, Environmental Sciences, or related field preferred.

Experience

• Minimum 3 years of inside sales, customer service, account management, business development, or related commercial experience.
• Proven ability to identify, cultivate, and close sales opportunities with new and existing customers.
• Experience managing a sales territory and meeting performance objectives.
• Ability to complete sales activities with minimal supervision.

Knowledge, Skills & Abilities

• Strong verbal, written, and presentation communication skills.
• Demonstrated customer relationship management and consultative selling abilities.
• Working knowledge of industrial products, technical solutions, or water-related technologies preferred.
• Proficiency with CRM platforms, ERP systems and quoting tools.
• Fluency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong analytical, organizational, and time management skills.
• Ability to work independently while collaborating effectively across multiple teams.
• Ability to prioritize and execute with a strong sense of urgency.

Preferred Qualifications

• Experience in industrial water treatment, wastewater treatment, filtration, membrane systems, high-purity water systems, or related process technologies.
• Experience supporting industrial manufacturing customers, consulting engineers, contractors, or channel partners.
• Knowledge of CRM and sales forecasting processes.
• Experience selling technical products and solutions in a consultative sales environment.

Travel Requirements

• Approximately 10% travel throughout the assigned Northeast territory.

Location Requirement

Candidates must reside within the assigned territory, which includes Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Eastern Pennsylvania, Delaware, Maryland, Virginia, and Washington, D.C.

Salary:

The estimated salary range for this position is $65,000 to $85,000 plus sales incentives.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.