Business Development, Call Centers, Call Monitoring, Coaching, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Entrepreneurship, Inside Sales, Insurance, Knowledge Base, Mentoring, Presentation/Verbal Skills, Sales, Systems Maintenance, Team Lead/Manager, Team Player, Vaccination, Willing to Travel, Writing Skills
Position Title: Inside Sales Representative
Department: Sales
Reports To: Director of Business Development
Job Type: Full-time, Hourly
Location: Knoxville, TN
FLSA Status: Non-Exempt
Description
The Concierge Payment Team is looking for highly motivated, customer obsessed, revenue driven individuals to join our Team.
The primary role of the Inside Sales Representative is to provide proactive assistance for payees in the One Inc Vendor Network, by calling to assist with establishing a digital payment preference and experience. This includes researching contact information, making outbound phone calls, updating contact information, and documenting results.
The Inside Sales Representative will also take responsibility as area Team Lead.
Key Responsibilities:
- Work directly with Manager on generating targeted list of vendors for call que and assignment to team
- Work directly with Manager on reporting, coaching and mentoring team
- Responsible for making daily phone calls and tracking results for each call
- Responsible for updating technology systems
- Responsible for meeting daily/weekly targets
- Maintain high level of professionalism, integrity and provide superior customer experience
- Maintain a solid knowledge base of Company's products and services
Qualifications
Skills & Abilities:
- Strong verbal communication skills
- Ability to follow oral and written instructions
- Ability to work independently
- Ability to provide positive and constructive feedback
- Customer Service focused
- Detail oriented
- Understanding of the Insurance Industry
- Thrive in a competitive, ever-changing entrepreneurial environment
Education & Experience:
- AA Degree or equivalent experience
- Experience with MS Office, Google Suite, CRM applications
- Call Center or Customer Service Team Lead or Manager experience
Desired Traits:
- Excellent Communicator, Growth Mindset, Strong Desire to Succeed, Competitive, Self-starter, Demonstrates Ethical Behavior, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development, Desire to have fun while working.
Mandatory Vaccination Policy Disclosure (For candidates applying to roles in the United States):
COVID-19 Vaccination Requirement: One Inc requires anyone working onsite, visiting One Incs offices or conducting business travel to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with One Inc.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.