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Description
Edge, a division of NEFCO Construction Supply, is a business-to-business supply distribution company that sells products primarily to commercial contractors, industrial businesses, municipalities, and government entities. Additionally, we have a rental department, repair center, customer training, and other professionally customizable services. We have developed a loyal clientele base. Edge is over 65 years old, privately held, and spans 5 states with 9 locations, headquartered in Spokane, Washington. We sell over 30,000 products from over 200 manufacturers, including: power tools, hand tools, safety equipment, abrasives, fasteners, hangers, strut, ladders and a variety of trade specific tools, equipment, & material handling products.
Job Summary: Inside Sales Representatives are responsible for entering and managing the quote and order process for NEFCO's Customers.
Job Duties:
- Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner- specifically, key regional/national customer accounts;
- Responsible for generating new business and maintaining existing customer and vendor relationships through targeted phone calls and customer visits as needed;
- Meeting and exceeding top and bottom line sales and gross profit goals both individually and as a cohesive sales team;
- Sell and service customers providing pricing and product application information;
- Generate add-on sales by anticipating other products that a customer may need but has not ordered yet;
- Input all orders into sales order system in a timely manner;
- Schedule orders according to customer requirements;
- Source materials that NEFCO does not keep in stock through interaction with purchasing team;
- Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers;
- Keep supervisors apprised of customer issues as warranted;
- Provide promotional literature and product information as requested;
- Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite;
- Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed; and
- Attend weekly sales meetings.
Requirements
Qualifications:
- Demonstrate strong ability to work in fast pace, high pressure environment
- Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong customer service skills
- Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers
- Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
- Degree is preferred (although industry experience may be considered in lieu of degree)
- 1-2 years of work experience (preferably in construction supply sales
- ability to obtain medical DOT card for occasional deliveries
Essential Functions:
- Keyboarding
- Converse verbally on phone and in person
- Identify and check written documents in mail and on computer
Salary Description
$19-21