Inside Sales Representative

Company Overview:

Join Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology — video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal—build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal® is hiring a Inside Sales Representative (ISR). The Inside Sales Representative (ISR) is a driven inside sales professional passionate about technology and customer success.  The Inside Sales Representative will play a pivotal role in driving growth by connecting with inbound B2B clients, qualifying leads, and closing transactional technology sales. This role collaborates with cross-functional teams to deliver tailored solutions and ensure seamless customer experience from initial contact to post-sale support.

RESPONSIBILITIES:

Lead Qualification and Consultative Selling:

• Respond promptly to inbound b2b client referrals from existing clients and internal teams
• Conduct discovery calls to assess customer needs and recommend Allied Universal Technology Services solutions (video surveillance, access control, alarm monitoring, managed services)
• Present clear, value-driven proposals and pricing quotes to prospective clients

Sales Process & Pipeline Management:

• Create and manage quotes using approved tools (e.g., WeSuite)
• Maintain accurate records and opportunity notes in CRM (Salesforce)
• Track key performance indicators (KPIs) such as lead response time, conversion rate, win rate, bookings, and sales cycle time
• Participate in weekly pipeline and forecast reviews with the Inside Sales Manager

Collaboration and Customer Experience:

• Coordinate with operations, technology integration, and client success teams for smooth transitions and customer satisfaction
• Ensure clear documentation of scope and expectations throughout the sales process
• Deliver a professional, responsive experience across calls, emails, and digital channels

Compliance and Contracting:

• Support contracting using standard terms and addenda
• Adhere to AUTS sales process controls, documentation standards, and data quality requirements

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
  • Bachelor’s degree in Business or related field
  • Associate’s degree in Business or related field, with 2+ years of inside sales experience
  • High school diploma with 4+ years of inside sales experience
• Minimum of one (1) year of B2B inside sales experience
• Proficiency in Salesforce or comparable CRM tools and Microsoft Office
• Excellent communication and interpersonal skills
• Demonstrated consultative selling capability—discovery, objection handling, solution fit, and closing
• Highly organized, detail oriented and goal driven
• Adaptable to fast-paced, growth-oriented environments.

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience in security technology, SaaS, or B2B technology sales
• Exposure to integrated guarding and technology solution sales or managed services environments
• Background in process improvement, change management, or sales enablement initiatives

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.