The Role:
Reporting to the Inside Sales Manager, the Inside Sales Representative will provide sales support to Customers, Inside Sales Engineers and Field Sales Engineers.
As the Inside Sales Representative, you will process customer requests for quote, review and enter purchase orders, process Return Material Authorization (RMA) requests, and facilitate order expedites as required to provide internal and external customers with the best possible customer service.
Your Responsibilities:
Secure purchase orders and manage customers' expectations
Coordinates customer requirements with sales, manufacturing, marketing & engineering
Processes requests for quote
Conducts extensive reviews of customer purchase orders for accuracy
Performs accurate and efficient customer order entry
Administrates order expedite requests
Provides notification of late shipments to customers
Facilitates communication between Credit Department and customers on payment delays
Initiates Return Material Authorizations
Addresses customer inquiries promptly
Initiates review of pricing, when appropriate, to ensure profitability
Continually seeks and shares strategies for enhanced sales and service
Notifies sales management immediately of any business at risk situations
Supports reception desk and Customer Service as necessary
Requirements:
Associate's degree in a related field or 2-3 years direct sales or customer service experience and/or a combination of education and experience
Familiar with the use of Windows based PC's and programs (MS Office programs mandatory)
Must be able to multi-task as well as possess a strong sense of urgency
Excellent verbal and written communications skills with a strong service mindset
Must work well within a team or independently and demonstrate initiative and drive for results
Ability to communicate clearly and effectively in a professional business environment
Approachable and friendly with strong customer service orientation
Ability to complete individual responsibilities while collaborating with Team Members
Detail orientated and enjoys a hardworking, fast-paced environment
Pay Range: $39,000 - $55,000