Inside Sales Representative/ Customer Service
Crystal Lake, IL
Calco Companies Inc. is currently seeking a proactive, customer focused, full-time Inside Sales Representative/ Customer Service to provide excellent customer experience from initial inquiry through order fulfillment.
This entry-level role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has strong communication, organizational, and problem-solving skills.
What can we offer YOU?
- Competitive pay based on experience
- Health, Dental and Vision Insurance
- 401(k)
- Life Insurance
- Paid Time Off and Holidays
- Flexible 32-40 hours per week
Qualifications:
- High School Diploma or equivalent required; associate or bachelor’s degree in communications, marketing or related field preferred
- 2-3 years of experience in customer service, inside sales, or administrative support preferably in manufacturing or other B2B environments
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail
- Familiarity with Microsoft and Google Workspace platforms, order management systems, and/or QuickBooks Online
- Ability to multitask and prioritize in a deadline-driven environment
- Sales support experience or strong interest in developing sales skills
- Strong problem-solving skills and the ability to work independently
- Must enjoy working with people in a cross-functional team environment
Responsibilities:
- Serve as the primary point of contact for customer inquiries by phone, email, and online channels
- Support general office operations and administrative tasks as needed
- Perform inside sales activities, including responding to quote requests, following up on orders, and providing basic account support
- Enter, review, and process customer orders and delivery information accurately
- Provide product information, pricing guidance, and order status updates
- Coordinate with sales, production, and shipping teams to ensure smooth order execution and fulfillment
- Resolve customer questions and service issues professionally
- Maintain accurate customer records, pricing details, and order documentation
- Identify opportunities for continuous improvement when appropriate
If you are eager to learn, grow, and contribute to a collaborative team, we would love to hear from you!
Our entire history is built upon decades of delivering results across sales, marketing, training, and investment environments. We set the standard for quality, precision, and impact, earning the trust of customers who return to us again and again.
Benefits
Health insurance, Dental insurance, Vision insurance, Life insurance, 401(k), Paid time off, Flexible schedule
Job Type
Full time