Inside Sales Representative, Customer Support

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Job Description

Inside Sales Representative

Summary

Inside Sales Representative

North Kingstown, RI | Hybrid

The Inside Sales Representative manages customer territories, accounts, and contracts in a customer-facing inside-sales capacity. This role serves as a professional point of contact for customers while supporting retention, renewals, recovery opportunities, account growth, quoting, and contract-related activities. The successful candidate will build trusted customer relationships, respond promptly to customer needs, and collaborate effectively with internal stakeholders to deliver an exceptional customer experience and achieve sales goals.

The role supports software and sales contracts and requires the ability to balance independent ownership of assigned accounts and territories with collaborative work across the team. Because the products and systems can be complex, the initial preference is for candidates who can participate in in-person training in the North Kingstown area.

Job Responsibilities

• Manage assigned customer territories, accounts, and contracts, maintaining strong relationships and consistent follow-through.
• Serve as a professional point of contact for customers and respond to customer requests and inquiries in a timely manner.
• Support customer retention, renewal, recovery, and account growth initiatives through proactive customer engagement and follow-up.
• Identify opportunities within assigned accounts and territories and support activities that contribute to sales growth and customer retention.
• Manage contract-related activities, including renewal support, customer follow-up, documentation, and coordination of next steps.
• Support quoting and sales administration activities, ensuring information is accurate, complete, and delivered to customers promptly.
• Maintain accurate customer and account information in CRM systems, including Salesforce when applicable.
• Use Microsoft Excel and Outlook to organize account activity, communicate with customers and internal stakeholders, and track follow-up.
• Collaborate with colleagues and internal stakeholders to resolve customer needs, coordinate account activities, and support sales objectives.
• Take ownership of assigned responsibilities while contributing to a small, collaborative team environment focused on mutual learning and growth.
• Adapt to complex products, systems, customer requirements, and changing priorities while maintaining a customer-centric approach.
• Work toward individual and team sales goals while maintaining professional, responsive, and relationship-focused customer interactions.

Qualifications

• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.

• Previous sales experience, preferably in an inside-sales, account-management, sales-support, or customer-facing sales environment.

• Customer relationship management experience with demonstrated ability to build and maintain customer relationships.

• Account management experience, including ownership of customer needs, follow-up, and ongoing engagement.

• Territory management experience and the ability to organize and prioritize activity across multiple accounts.

• Contract management experience, including customer communication, renewals, follow-up, or related administrative responsibilities.

• Strong organizational and time management skills.

• Ability to manage multiple priorities and meet deadlines.

• Excellent written and verbal communication skills and a professional communication style.

• Strong attention to detail, dependability, and follow-through.

• Ability to work independently, take ownership of responsibilities, and remain accountable for results.

• Customer service and relationship management experience.

• Ability to identify opportunities and support customer retention initiatives.

• Strong goal orientation, self-motivation, and resilience in a sales environment.

• Ability to collaborate effectively while also taking independent ownership of assigned work.

Why Join Hexagon Manufacturing Intelligence

At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. At Hexagon Manufacturing Intelligence, you'll have the opportunity to support customers through technology that helps manufacturers improve productivity, quality, and operational performance while building your career within a global organization.

Explore Life at Hexagon

At Hexagon, we're empowering an autonomous, sustainable future through innovation in manufacturing intelligence, simulation, and automation. Get to know our teams, our culture, and our technology through our social media channels:

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Learn more at hexagon.com and get inspired by how we shape smart change across industries.

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Hexagon Manufacturing Intelligence does not accept unsolicited candidates, CVs, or resumes from agencies or third parties. All candidate profiles must be submitted through our SuccessFactors system and approved in advance by the Global Talent Acquisition team. Any CVs/resumes sent outside this process will be considered the property of Hexagon, and no placement fees will be paid.

Hexagon posts all official job opportunities on either careers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at recruitment.us.mi@hexagon.com.

Information at a Glance

Division: Portable Metrology

Job Title: Inside Sales Representative

Job Function: Customer Care

Job Location (Short): North Kingstown, RI, USA, 02852

Workplace Type: Hybrid

Workplace Details:

Req ID: 3144

Apply now

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We put data to work to drive efficiency, productivity and quality across industrial, manufacturing, infrastructure, public safety and mobility applications. Our solutions enable customers to capture, analyze and leverage data from the physical world to create smarter, more connected and increasingly autonomous ecosystems that support a scalable and sustainable future. Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle.

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