Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, English Language, High School Diploma, In-Home Sales, Inside Sales, Lead Management, Leadership, Marketing Campaign, Microsoft Office, Multilingual, Needs Assessment, Online Marketing, Organizational Skills, Performance Metrics, Problem Solving Skills, Product Demonstration, Record Keeping, Sales, Spanish Language, Team Player, Telephone Skills, Telesales, Time Management
Why work with us:
- Competitive pay (based on experience)
- On-the-job training
- Company Expansion and growth opportunities
- Team-oriented work environment
- Consistent work year-round
- Great benefits + PTO package
About the role:
The Sales Development Representative serves as the first point of contact for customers, handling inbound and outbound calls related to scheduling, service inquiries, and customer support. Provides professional, courteous, and efficient service to ensure customer satisfaction and loyalty. This role is the bridge between a homeowner’s interest and a booked consultation, the single most important conversion point in our sales process.
What you'll do:
Inbound Lead Management
- Respond quickly to inbound phone calls, web inquiries, and marketing leads
- Engage homeowners to understand project needs and qualify opportunities
- Schedule in-home consultations for the sales team
- Ensure a professional and positive first impression of the company
Outbound Lead Follow-Up
- Conduct outbound calls to follow up on new leads, past inquiries, and marketing campaigns
- Re-engage homeowners who have not yet scheduled appointments
- Confirm upcoming appointments and reduce cancellations or no-shows
Customer Engagement
- Educate homeowners on our services and the consultation process
- Handle basic questions about services, timelines, and expectations
- Provide a friendly and professional customer experience
CRM & Administrative Duties
- Accurately document customer interactions in the CRM system
- Track appointment bookings, call outcomes, and follow-up activity
- Maintain organized lead records and ensure timely follow-up
Performance & Team Contribution
- Meet or exceed daily and weekly performance metrics including calls, contact rate, set rate, issue rate, demo rate, booked appointments, and revenue per set appointment.
- Collaborate with the sales team to ensure smooth appointment handoffs
- Participate in team meetings, training, and coaching sessions
What we are looking for:
To effectively perform the duties for this position, individuals must be able to demonstrate competencies that are essential to the position, which include:
- High school diploma or equivalent; some college preferred.
- 1+ year of inside sales, customer service or call center experience.
- Natural ability to lead a conversation while building rapport quickly over the phone.
- Strong communication and problem-solving skills.
- Proficient in Google Workspace, Microsoft Office and CRM systems.
- Comfortable working in a fast-paced, growing environment with limited structure.
- Bilingual (English/Spanish) preferred.
V
Veridian Service Partners