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Inside Sales Representative

Thornton & Grooms
  • Farmington Hills, Michigan
    19 days ago

    Job Description

    Inside Sales Representative
    Thornton & Grooms | Trusted & Guaranteed Since 1937
     
    Are you a natural closer with a passion for helping people make confident decisions? If you thrive on building relationships, overcoming objections, and turning opportunities into wins, this role is for you.
     
    The Big Task
    Recover opportunities from our Plumbing Service, Electrical Service, and Drain Sales teams to help fill the board, close unsold work, and drive revenue goals.
     
    What You’ll Do
     
    • Follow up on unsold plumbing, drain, and electrical estimates
    • Convert leads through outbound calls, texts, and follow-up campaigns
    • Save sold work by reducing cancellations and overcoming objections
    • Offer financing, promotions, and high-authority closes to secure same-day bookings
    • Coordinate sold installations and service work through ServiceTitan
    • Track opportunities, close rates, and sales performance
    KPIs
    • Call quality score of 80%+
    • Sell 10% of lost Drain Sales opportunities
    • Sell 10% of unsold Plumbing Service opportunities
    • Sell 10% of unsold Electrical Service opportunities
    • Recover 20% of sold Plumbing & Drain work
    Benefits
    Medical, Dental, Vision, Life Insurance
    Paid Parental Leave
    Onsite Nurse Practitioner
    6 Paid Holidays
    PTO
    401k 1:1 Match up to 4%
    And so much more!
     
    Core Values
    Love. Team. Professionalism. Today.
     
    Mission Statement
    To be ever building the professionalism, integrity, and honor of the trades.
     
    What You Bring
    3+ years of sales and/or customer service experience preferred, strong communication skills, resilience, persistence, and the ability to work evenings and weekends. Must be able to pass a 9-panel drug test and background check.

     

    Numbers & Facts

    LocationFarmington Hills, Michigan
    Websitehttps://thorntonandgrooms.com/about/careers

    Skills

    • Background Investigationunmatched
    • Campaignsunmatched
    • Communication Skillsunmatched
    • Customer Support/Serviceunmatched
    • Electricityunmatched
    • Inside Salesunmatched
    • Life Insuranceunmatched
    • Maintenance - Electricalunmatched
    • Maintenance - Plumbingunmatched
    • Plumbingunmatched
    • Promotional Programsunmatched
    • Salesunmatched
    • Sales Closing Skillsunmatched
    • Vision Planunmatched

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