Inside Sales Representative

Company: Accuflow Systems

About Us

Accuflow was founded in 2001 to support the sourcing needs of mid-Atlantic biopharmaceutical manufacturing. By establishing distribution agreements directly with manufacturers, we are able to offer competitive pricing along with unmatched customer service.

Our range of products and equipment is limitless. Timely delivery and customer service are beyond comparison. Our warehousing capabilities offer our customers the option of off-site stocking, and same day delivery in the Metro Baltimore-Washington DC area.

From tubing and custom technology to clean room supplies and shelving, Accuflow Systems takes care of the acquisition work and documentation requirements, so you can focus on process development, validation or production.

Visit our Website: accuflowsystems.com

Position Summary

The Inside Sales Representative provides day-to-day sales support and customer service for assigned customer accounts. Working closely with one or more Account Managers, this role is responsible for processing customer orders, preparing quotations, communicating order status, and coordinating with internal teams to ensure outstanding customer experience. This role is also expected to build relationships with key suppliers.

The Inside Sales Representative serves as the primary point of contact for day-to-day customer inquiries and order management while supporting the Account Manager in delivering exceptional service and growing customer relationships. Success in this role requires strong organizational skills, attention to detail, and a willingness to develop a solid understanding of company products and customer applications.

Essential Responsibilities

Customer Service & Sales Support

• Serve as the primary contact for day-to-day customer inquiries, order management, and account support for assigned customers.
• Partner with assigned Account Managers to provide responsive service and ensure customer needs are addressed in a timely manner.
• Prepare quotations for customers and generate quotations.
• Maintain regular communication with customers regarding quotations, order status, delivery schedules, and issue resolution.
• Escalate commercial opportunities and strategic account matters to the appropriate Account Manager.
• Build strong working relationships with customers and suppliers through responsiveness, accuracy, and dependable execution.

Order Management

• Process customer orders accurately and efficiently within the ERP system.
• Review customer purchase orders for accuracy, pricing, and completeness.
• Coordinate with Purchasing, Warehouse, and Operations to ensure timely order fulfillment.
• Monitor open orders and proactively communicate delivery commitments and changes to customers, Account Manager and management as needed.
• Purchase selected direct materials or drop-ship items, as needed, to support customer orders.
• Maintain accurate customer and order records within the ERP system.

Product Knowledge & Continuous Improvement

• Develop a working knowledge of products, supplier offerings, and applications.
• Utilize product knowledge to assist customers with product selection and recommend alternatives when appropriate.
• Participate in product and systems training to enhance customer support capabilities.
• Contribute ideas to improve customer service, order management, and commercial processes.

Qualifications

• Associates degree or equivalent work experience preferred.
• Two or more years of experience in inside sales, customer service, order management, or sales support within an industrial distribution or technical products environment.
• Experience in industrial distribution, engineered products, fluid handling, or process equipment preferred.
• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Experience using ERP systems and Microsoft Office applications.
• Ability to work collaboratively in a fast-paced team environment.
• Technical aptitude with the ability to learn product applications and specifications.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and printers.

Physical Demands

• The physical demands are typical of an office environment including typing, concentrating, sitting for long periods of time, and the associated challenges of meeting customer requirements and deadlines.

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Accuflow operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether youre just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.