Inside Sales Representative

Key Responsibilities

• Inbound Lead Management: Qualify inbound leads and gather technical requirements, application details, and urgency.
• Opportunity Ownership: Own and advance unassigned opportunities from inquiry to order.
• Pipeline Development: Self-generated pipeline through outbound prospecting and identify similar customers/markets from inbound activity.
• Quote Follow up: Actively reach out to recent higher value and all prospect quotes.
• Re-engage dormant accounts.
• Maintain CRM accuracy and coordinate with engineering and customer service.
• Product knowledge: Possesses thorough product knowledge in order to evaluate customer needs and make appropriate recommendations.
• Always promote good customer relations.
• Career path into Technical Sales or Technical Service.

Performance Metrics

• Inbound lead response time
• Conversion rate for inbound leads
• Amount of self-generated opportunities created
• Pipeline Generation: $150K–$300K per quarter
• Quote Follow-Up: 100% of prospects and high value quotes
• Number of outbound calls to inbound leads and self-generated targets

Daily Activity Expectations

• Calls: 20–35 per day across inbound, owned opportunities, and prospecting
• Meetings: 2–6 per day
• Emails/LinkedIn Touches: 15–25 per day

Systems & Tools

• CRM – Opportunity tracking and activity logging
• Zendesk – Customer interactions and quote context
• IFS (ERP) – Pricing, quotes, and product details
• Power BI – Pipeline tracking and analytics

Education and Experience:

• Bachelor’s degree or equivalent experience.
• Experience in customer service, inside sales, or technical support roles preferred.
• Ideal candidate may be a Customer Service Representative (CSR) seeking to transition into a sales-focused role.
• Technical aptitude (mechanical, industrial, or similar products preferred).
• Strong communication and organizational skills.
• Ability to manage multiple opportunities simultaneously.
• Proactive, self-driven mindset with a focus on results.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. EOE/AA/M/F/Vet/Disability