Inside Sales Representative

Inside Sales Representative

Responsibilities:

· Handling incoming customer inquiries: Answering phone calls, emails, and online chat inquiries from outside sales, contractors, builders, and homeowners regarding product availability, pricing, and technical specifications.

· Generating quotes: Preparing detailed quotes based on customer needs, including product selection, quantities, and pricing.

· Order processing: Entering customer orders accurately into the system and coordinating delivery logistics.

· Customer relationship management: Maintaining ongoing communication with existing customers, addressing concerns, and identifying potential upselling opportunities.

· Product knowledge: Staying updated on the latest building products, applications, and industry trends to effectively answer customer questions.

· Collaboration with outside sales team: Supporting the outside sales team by providing product information and handling customer inquiries while they are on site visits.

Skills needed:

· Strong communication and interpersonal skills

· Detailed knowledge of building materials and construction practices

· Proficiency with CRM software to manage customer data and sales pipeline

· Ability to handle multiple tasks and prioritize effectively

· Excellent listening and problem-solving skills

· Positive, friendly attitude and works well with others

· Willingness to assist others and be flexible

Qualifications:

· 3-5 years of experience in custom lumber sales, building materials, or a related field (cabinetry, doors…)

· Excellent critical thinking skills

· Attention to detail

· Basic math skills (Able to read a tape measure)

· Bilingual (Spanish) preferred