Ignite your career at Builders FirstSource, Americas largest supplier of building materials, value-added components, and building services to the professional market. The 1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, youll be equipped with all the tools, training, and resources you need, and youll be empowered to try new things, gain new experiences, and build a career with unlimited horizons.
PURPOSE
Under direct supervision, provides sales and customer service activities primarily related to retail customers, utilizing knowledge of sales techniques and industry knowledge.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides customer service primarily to retail customers via walk-in, telephone, or email, including assisting with customer inquiries on product selection, pricing, availability, refunds, and exchanges. • Requires a working knowledge of company products, procedures, and practices. • Actively engages in selling company products, services, and related items. • Provides material estimates and quotes for small packages, stairs, decks, fences, sheds, etc. • Enters orders into the system and schedules delivery of products. • Plans and paces own work efficiency in order to meet daily, weekly, project, or team-related productivity goals. • Participates in coordinating and conducting customer workshops. • Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution. • Assists with store housekeeping, signage, stocking, inventory control, and other related activities.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High school diploma or General Education Degree (GED) and six months of sales-related experience or equivalent combination of education and experience.
COMPETENCIES
• Knowledge of company products, competitors products, and company standards. • Knowledge of company product pricing, discount, and estimating formulas and guidelines. • Good verbal and written communication skills. • Demonstrates strong detail orientation skills. • Strong customer service skills. • Knowledge of basic sales techniques, concepts, and the ability to influence and persuade. • Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program. • Knowledge of and ability to use motorized and non-motorized material handling equipment.
WORK ENVIRONMENT and PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Standing or walking for 80% of the day.
Stooping and kneeling throughout the day.
Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
Reaching-extending the hands and arms in any direction.
At BFS, we want you and your career to be greater than what you ever could have expected. Our supportive people-first culture will build you up and empower you to do more, be more, and become better every day. Join us and see whats possible when you can rise to new challenges, learn new skills, and add to your career tool belt every day.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier, and more secure lives. To view all our benefit offerings, click here: www.bldrbenefits.com.
Builders FirstSource is an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call 214-765-3990 or email
ADA.Accommodation@bldr.com
. Please do not send resumes to this email address; it is intended only to be used to request an accommodation in submitting an application for a job opening.