Join Rheem Northeast Distribution, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) innovation!
With over 100 years of trusted service, Rheem Northeast Distribution has built a strong network across New Jersey, Connecticut and the New York City and Philadelphia metropolitan areas, delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors and the multifamily industry.
At Rheem Northeast Distribution, we continue to operate with a small-company feel but with the resources and benefits of a large company - creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we're stronger than ever and committed to:
Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!
The Inside Sales Representative II serves as the primary point of contact for assigned accounts, delivering high-quality customer experience while driving sales growth and account development. This role builds and maintains strong customer relationships through proactive communication, professional service, and a solutions-oriented approach to ensure retention and revenue expansion.
This position owns a portfolio of accounts, identifies growth opportunities, and executes disciplined follow-up strategies to drive pipeline activity and account performance. The role leverages CRM tools, collaborates cross-functionally, and supports operational excellence to ensure seamless order execution and customer satisfaction.
This position supports Rheem Northeast Distribution located in New Jersey. This is an on-site position, based at one of our offices in the area - exact location to be determined.
At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we're passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives-every day.
Our Behavior Based Values set us apart:
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.
Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.
Bachelor's degree in related field highly preferred. High School Diploma or GED equivalent required
3+ years of HVAC industry or related experience
3+ years of sales, sales support, or related experience
Experience working with order management systems or CRM systems
Strong customer service skills and commitment to delivering exceptional customer experiences.
Excellent verbal and written communication skills with the ability to clearly explain products and processes, negotiate, and resolve conflicts.
Strong active listening skills and effective problem-solving skills with the ability to analyze complex situations, identify solutions, and take appropriate action.
Knowledge in HVAC product offerings, equipment pairings, and technical terminology.
Strong sales acumen with demonstrated ability to grow accounts and drive revenue
Knowledge of pricing strategies and business impact of margin decisions
Ability to manage multiple priorities in a fast-paced environment with urgency and organization
High level of accountability, ownership, and independent decision-making
Strong collaboration skills with the ability to work cross-functionally
Proficiency with ERP systems, CRM tools, and digital platforms
Self-motivated, goal-oriented, and adaptable with a continuous learning mindset
As a leader at Rheem, how you achieve results is as important as the results you achieve. While LEADING SELF, you will be expected to demonstrate the following competencies and behaviors:
Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
The pay scale for this position $65,900- $113,940. Please note all pay ranges are broadly stated and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.
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Serve as the primary point of contact for assigned accounts, delivering consistent, high-quality customer experience
Build and maintain strong customer relationships to support retention and revenue growth
Proactively follow up on customer needs, open orders, and outstanding issues
Resolve customer concerns independently, escalating as needed
Act as a liaison between customers and internal teams to ensure effective communication and resolution
Provide accurate quotes, product recommendations, and order processing across multiple channels
Manage order lifecycle activities including special orders, returns, credits, and warranty claims
Communicate product availability, pricing, and timelines clearly to manage expectations
Identify opportunities to upsell or cross-sell products to increase order value
Ensure timely and accurate order fulfillment in coordination with operations
Manage a portfolio of accounts with consistent outreach and engagement
Identify growth opportunities, risks, and customer needs using CRM tools and sales data
Execute structured follow-up strategies to drive pipeline and increase share of wallet
Support pricing discussions and apply sales strategies to close opportunities
Communicate product updates, programs, and insights to customers
Partner with sales, operations, and leadership to support customer and business objectives
Contribute to process improvements and operational efficiencies
Support sales initiatives and provide insights on customer trends and opportunities
Participate in ongoing product and sales training
Maintain compliance with company policies, procedures, and safety standards
Other duties as assigned
Serve as the primary point of contact for assigned accounts, delivering consistent, high-quality customer experience
Build and maintain strong customer relationships to support retention and revenue growth
Proactively follow up on customer needs, open orders, and outstanding issues
Resolve customer concerns independently, escalating as needed
Act as a liaison between customers and internal teams to ensure effective communication and resolution
Provide accurate quotes, product recommendations, and order processing across multiple channels
Manage order lifecycle activities including special orders, returns, credits, and warranty claims
Communicate product availability, pricing, and timelines clearly to manage expectations
Identify opportunities to upsell or cross-sell products to increase order value
Ensure timely and accurate order fulfillment in coordination with operations
Manage a portfolio of accounts with consistent outreach and engagement
Identify growth opportunities, risks, and customer needs using CRM tools and sales data
Execute structured follow-up strategies to drive pipeline and increase share of wallet
Support pricing discussions and apply sales strategies to close opportunities
Communicate product updates, programs, and insights to customers
Partner with sales, operations, and leadership to support customer and business objectives
Contribute to process improvements and operational efficiencies
Support sales initiatives and provide insights on customer trends and opportunities
Participate in ongoing product and sales training
Maintain compliance with company policies, procedures, and safety standards
Other duties as assigned
| Location | New Jersey, NJ |
| Salary | $65,900–$113,940 Per Year |