Inside Sales Representative

Description

Who We Are:

Integrated Power Services (IPS) is the leading North American solution provider for power management, electro-mechanical and rotating assets. Serving customers across a wide range of industries, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil & gas, metals, mining, paper, aggregates, and cement.

IPS defines world-class electric motor, generator repair, and Power Management every day. When you work for IPS, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Key Responsibilities and Expectations:

As an Inside Sales Representative at IPS, within the Distribution Team you will drive sales growth and enhance customer service for the region. Deliver exceptional customer service to ensure timely and cost-effective completion of all Distribution-related functions, collaborating with the IPS outside sales organization and OEM partners.

• Process customer inquiries, provide quotations, and enter and manage orders efficiently.
• Select and procure motors from suppliers, ensuring quality and cost-effectiveness.
• Investigate and resolve customer issues promptly and professionally.
• Manage supplier relationships to ensure optimal performance and service delivery.
• Serve as a technical resource to address and resolve inquiries and problems, leveraging support from engineering and OEM partners as needed.
• Maintain clear and professional client and sales correspondence.
• Handle shipment processing, including preparing, packaging, and shipping outgoing orders using the most cost-effective and efficient methods.
• Manage inbound logistics by receiving, inspecting, and verifying incoming shipments against purchase orders.
• Oversee inventory management, including maintaining accurate records, assigning storage locations, and managing stock levels.
• Document shipping and receiving activities, generate reports, and maintain organized records for accountability and compliance.
• Process orders and credits accurately and efficiently.
• Assist with inventory management to ensure optimal stock levels and minimize discrepancies.
• Interpret and ensure compliance with company operating policies and procedures.
• Utilize Continuous Improvement Process Solution tools and processes to enhance operational efficiency.
• Establish and maintain strong relationships with external suppliers to ensure reliable service and product quality.
• Maintain detailed and accurate notes in order files for reference and follow-up.

You'll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Qualifications and Competencies:

• High school diploma required
• Sharp analytical thinking and reasoning abilities
• Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat
• Ability to analyze and interpret data and take appropriate action
• Excellent time management
• Ability to communicate technical data in a clear and concise manner
• Must exhibit excellent written and verbal skills
• Technical background with electrical and/or mechanical products is a plus
• 3 or more years of customer service or inside sales experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers
• Critical attention to detail

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!