Inside Sales Representative

Brand Overview:

Fayette Heating & Air has been serving Kentucky homeowners for decades with award-winning HVAC service. Known for excellence, reliability, and a customer-first approach, Fayette is a trusted name in Lexington. As part of TurnPoint Services, Fayette employees enjoy industry-leading training, mentorship, and advancement opportunities nationwide. Our people thrive in a culture that values service, teamwork, and continuous improvement. Grow your career with Fayette — where Kentucky heritage meets national growth.

Role Overview:

Inside Sales Representative

 

Fayette Heating & Air is looking to expand our team and is currently seeking a motivated and well-spoken Inside Sales Representatives. This role will be responsible for developing leads, communicating with customers, understanding their needs, and ensuring a smooth sales process for our HVAC, Plumbing and Electrical trade lines.

This opportunity is for an organized individual who is interested in being in control of their own financial future. Candidates for this role should be confident, exhibit a high level of professionalism and possess superior communication and phone presentation skills.

 

The Inside Sales Representative serves a crucial role in the development and success of the company by cultivating leads, working closely with various departments, and providing exceptional customer service and solutions to our customers.

 

Pay Range: Hourly, Up to $20.00 plus Commissions

Total average salary: $45,000-$65,000

 

Role responsibilities:

• Build Rapport and establish relationships with customers to provide the right services
• Outbound call customers to understand their needs and identify sales opportunities
• Follow-up on leads, open estimates, cancelled jobs, and completed jobs for additional service opportunities
• Create and maintain a database of current and potential customers
• Answer customer questions and email additional information
• Attend and participate in all required meetings and trainings to continue development of interpersonal and technical skills
• Explain products and services to customers
• Be the main point of contact/liaison between your clients and the Fayette team.
• Meet and exceed individual daily, weekly and monthly sales goals
• Maintain and update customer database with complete and accurate information
• Keep up with product and service information and updates
• Provide exceptional customer service throughout the sales process

Role Requirements:

• Minimum 2 years of experience in technical sales or inside sales experience
• Proficiency in warm calling and outbound calling techniques

Preferred requirements:

• Familiarity with Salesforce or other CRM systems
• Previous experience in commercial service industry, electrical, plumbing, HVAC or construction

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

 

Compensation & Benefits: EEO Statement:

 

Equal Opportunity Employer

 

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.