Accounting, Analysis Skills, Artificial Intelligence (AI), Back Orders, Billing, Blowers, Credit Cards, Customer Support/Service, Customer/Client Research, Emerging Technology, Field Sales, Heat Exchanger, Inside Sales, Instrumentation, Maintenance Services, Metrics, Microsoft Excel, Microsoft Office, Microsoft Product Family, Microsoft Word, Order Delivery, Pricing, Pumps, Purchase Orders, Purchasing/Procurement, Reporting Skills, Sales, Sales Support, Software Design, Technical Drawing, Technical Support, Telephone Skills
Inside Sales Representative - Mechanical Product Group
Matthews, NC 28105
Carotek - Inside Sales & Customer Service /
Inside Sales & Customer Service /
On-site
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Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com
We're looking for an energetic, self-driven, technically inclined individual to join our team in the Mechanical group. You would be supporting the sales process from the administrative side and providing technical customer service and insight on products such as: pumps, blowers, filtration, heat exchangers, and steam products.
You will be responsible for:
- Providing outstanding service to our customers and support to the outside sales staff regarding Mechanical equipment orders
- Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems;
- Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary;
- Selecting and specifying products based on customer application and design prerequisites;
- Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your Manager;
- Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines;
- Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information;
- Obtaining purchase order number and/or credit card information from customer;
- Conferring with Accounting to research and resolve invoicing or credit discrepancies;
- Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.
This is a full-time in-office position. Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Required Education and Experience
- Associate's Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
- Bachelor's degree from an engineering program of study
- Working knowledge of mechanical systems, positive displacement pumps (especially internal gear and vane pumps), filtration and/or a very strong mechanical aptitude;
- Ability to read, analyze and interpret technical drawings, write reports and general business correspondence;
- Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
- Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.
www.carotek.com www.sun-source.com
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).
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