At Sylvamo, we're a team on a mission. Joining us, you'll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.
Come grow with us!
Inside Sales Representative - PG9
Role Summary
The Inside Sales Representative will drive pipeline growth and customer engagement through proactive prospecting, lead qualifications, and CRM-driven account management. This new role at Sylvamo will partner closely with Marketing on campaigns and lead nurturing, and with Supply Chain on availability, allocations, and order fulfillment to deliver the best-in-class customer experience. The ideal candidate brings strong analytical and technical skills, thrives in a data-driven environment, and is energized by building relationships and converting opportunities into revenue.
Key Responsibilities
- Prospecting & Lead Gen
- Conduct outbound outreach (email, phone, social) to target accounts and segments.
- Qualify inbound leads from Marketing campaigns and events; set discovery meetings for field or account executives as needed.
- Maintain a healthy pipeline and consistent activity cadence aligned to quarterly goals.
- CRM & Pipeline Management
- Own accurate CRM hygiene: log activities, update opportunity stages, forecast probabilities, and maintain account/contact records.
- Create and run CRM reports and dashboards to monitor performance, conversion rates, and funnel health.
- Segment and prioritize accounts using data (propensity models, historic spend, product mix, whitespace).
- Sales Execution
- Conduct discovery to understand customer needs, decision criteria, and buy timelines.
- Present Sylvamo's value proposition, product portfolio, and pricing programs; prepare quotes in coordination with pricing and supply chain.
- Negotiate within guidelines to close orders and expand share-of-wallet across assigned accounts.
- Cross-Functional Collaboration
- Partner with Marketing to execute campaigns, tailor messaging by segment, and provide feedback on lead quality and content needs.
- Coordinate with Supply Chain to align inventory, allocations, lead times, and order status; proactively communicate with customers to set expectations.
- Collaborate with Finance/Order Management as needed for credit checks, terms, and dispute resolution.
- Data, Analytics & Continuous Improvement
- Analyze customer trends, win/loss data, and channel performance to identify growth opportunities.
- Track and report KPIs recommend process improvements to increase efficiency and conversion rates.
- Stay current on industry trends, competitive landscape, and Sylvamo product updates.
Required Qualifications
- Bachelor's degree in business, Marketing, Supply Chain, or a related field - or equivalent experience.
- 2-4 years of inside sales, sales development, or customer-facing commercial experience (manufacturing, paper/packaging, distribution, or B2B preferred).
- Proficiency with CRM systems (e.g., Salesforce, MS Dynamics, SAP C4C) and sales engagement tools.
- Strong analytical skills: ability to interpret data, build basic reports, and translate insights into action.
- Excellent communication (written and verbal), active listening, and relationship-building skills.
- Demonstrated success meeting or exceeding activity, pipeline, and revenue goals.
Preferred Qualifications
- Experience collaborating with Supply Chain/Operations (inventory, ATP, allocations, order status).
- Familiarity with marketing automation (e.g., Marketo, HubSpot) and lead scoring.
- Advanced Excel/Sheets (VLOOKUP/XLOOKUP, pivot tables); basic BI exposure (Power BI, Tableau) a plus.
- Knowledge of the paper/packaging industry and distributor/end-user sales channels.
Core Competencies
- Customer Focus & Commercial Acumen: Aligns actions to customer value and profitable growth.
- Data Literacy: Uses data to prioritize, forecast, and improve conversion.
- Collaboration: Works seamlessly with Marketing, Supply Chain, and Sales leadership.
- Drive & Ownership: Manages time, pipeline, and results with minimal oversight.
- Communication: Clear, concise, and persuasive across audiences.
Working Model
- Travel: Minimal to light (e.g., 0-10%) for training, key customer meetings, or trade events.
- Work Setup: [Onsite/Hybrid/Remote] with collaboration across time zones as needed.
Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.