Inside Sales Representative

Location: Miami, FL Employment Type: Full Time | Onsite Industry: Elevator Service, Repair, Modernization & Installation Experience: Elevator, HVAC, Plumbing, Electrical, Mechanical, or Construction

We are seeking a highly organized, detail driven Inside Sales Representative to support our elevator service and modernization sales team. This role is ideal for someone with a technical background (HVAC, plumbing, electrical, mechanical, construction, or elevator) who is customer focused, strong with follow up, and confident selling technical products and solutions.

You will handle incoming inquiries, prepare quotes, support field sales, and help drive revenue through exceptional customer service and accurate proposal development.

• Handle inbound customer calls, emails, and service inquiries with professionalism and urgency.

• Prepare repair, service, and modernization quotes based on technical information provided by field teams.

• Support outside sales with proposal creation, pricing, and customer follow up.

• Maintain CRM data, track open quotes, and follow up to close opportunities.

• Review job details, photos, and field notes to ensure accurate scope and pricing.

• Coordinate with technicians, supervisors, and dispatch to gather information needed for quotes.

• Assist customers with product information, service options, and scheduling.

• Build strong relationships with building managers, contractors, and property owners.

• Ensure all documentation is accurate, complete, and compliant with company standards.

• Support general office operations as needed.

• Experience in HVAC, plumbing, electrical, mechanical, construction, or elevator industry (required).

• Prior inside sales, customer service, or estimating experience preferred.

• Strong technical aptitude and ability to learn elevator components and terminology.

• Excellent communication skills and a customer first mindset.

• Highly organized with strong attention to detail and follow through.

• Proficient with Microsoft Office; CRM experience a plus.

• Ability to read basic technical notes, photos, or job descriptions.

• Comfortable working in a fast paced environment with shifting priorities.

• You enjoy technical problem solving and helping customers understand solutions.

• You're detail oriented and take pride in accurate quotes and clean documentation.

• You like working closely with field technicians and sales teams.

• You're motivated by closing deals and supporting revenue growth.