Inside Sales Representative

Internal Sales & Customer Service Representative

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Location: New Jersey

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A leading manufacturer is looking to add an experienced Internal Sales & Customer Service Representative to its growing team in New Jersey.

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This is an exciting opportunity to join an established international business that supplies innovative solutions to many of the world's leading consumer and industrial brands.

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With a strong reputation for quality, service and long-term customer partnerships, the company is looking for someone who can support and develop existing customer relationships while also helping the business embrace new technologies, automation and AI-driven ways of working.

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If you're commercially minded, good with customers and enjoy finding smarter ways to get things done, this could be a great fit.

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The Role

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You'll play an important role within the commercial team, acting as a key point of contact for customers and supporting the wider sales function.

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This isn't purely an order-processing or administrative position. We're looking for someone who is comfortable speaking with customers, understanding their requirements, identifying opportunities and helping the business grow its existing accounts.

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You'll work closely with external sales, production, planning and logistics to make sure customers receive a high level of service from initial enquiry through to delivery.

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Alongside this, the business is investing in AI technology and looking at how tools and automation can reduce manual administration, improve efficiency and enhance the customer experience.

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You don't need to be an AI expert, but you should be someone who is naturally curious about technology and willing to explore better ways of working.

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Key Responsibilities

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• Manage and develop relationships with existing customers
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• Provide day-to-day internal sales support across a portfolio of accounts
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• Handle customer enquiries, quotations, pricing requests and order updates
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• Identify opportunities to grow existing accounts through additional products and services
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• Work closely with external sales representatives to support customer development and new business activity
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• Process and manage customer orders accurately from initial enquiry through to delivery
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• Liaise with production, planning, logistics and other internal departments to ensure customer requirements are met
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• Proactively communicate with customers regarding lead times, availability, deliveries and potential issues
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• Maintain accurate customer, pricing and order information within SAP
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• Support the preparation of sales reports, customer information and commercial documentation
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• Help identify repetitive or manual administrative tasks that could be improved or automated
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• Explore practical applications of AI tools to improve internal processes, communication and productivity
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• Contribute ideas for improving systems, processes and the overall customer experience
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What We're Looking For

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We're looking for someone with a combination of strong customer service skills and a commercial mindset.

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You'll ideally have:

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• Previous experience within internal sales, sales administration, customer service or account support
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• Experience working within a manufacturing, distribution or B2B environment
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• Confidence communicating with customers by phone and email
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• A proactive approach to developing customer relationships rather than simply reacting to enquiries
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• Strong organisational skills and attention to detail
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• Experience using SAP or a similar ERP system
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• Good general IT and systems skills
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• An interest in AI, automation and emerging technology
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• A willingness to challenge existing processes and suggest better ways of working
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• The ability to work effectively across sales, operations, production and logistics
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You don't need to come in knowing everything about AI or automation. What's more important is having the mindset to look at a process and ask:

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"Is there a quicker or better way of doing this?"

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Why Join?

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This is an opportunity to join a well-established international business while being part of how its commercial and customer service functions evolve.

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You'll have the chance to build strong customer relationships, contribute directly to sales growth and have genuine input into how new systems and technology are used across the department.

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For someone who combines customer service, commercial awareness and an interest in technology, there's plenty of opportunity to make the role your own.