About Us:
Welcome to Quality Stainless Inc., founded in 1985 in Minneapolis, MN. We serve the sanitary food and beverage, biopharm, semiconductor, and industrial stainless steel markets as a stocking distributor of 304L and 316L, aluminum, and other specialty alloys. We specialize in quick turnaround custom fabrication and machining, solving system problems and advising on liquid, gas, and vacuum applications.
Visit our Website: qualitystainless.net
Job Description:
Summary
We are seeking a motivated, detail-oriented, and customer-focused Inside Sales Representative to support our sales team and drive revenue growth within the industrial and sanitary markets. This role is responsible for managing inbound and outbound sales activities, developing customer relationships, and providing technical and product support to clients in industries such as manufacturing, construction, and distribution.
The ideal candidate combines strong communication skills with a solid understanding of industrial products, exceptional attention to detail, and a passion for delivering excellent customer service.
Key Responsibilities
- Respond to incoming customer inquiries via phone, email, and online channels in a timely and professional manner
- Generate and process quotes, orders, and sales transactions accurately
- Develop and maintain strong relationships with new and existing customers
- Identify sales opportunities and proactively upsell or cross-sell products and services
- Collaborate with outside sales representatives to support territory growth and customer satisfaction
- Provide product information, technical guidance, and application support to customers
- Track and follow up on quotes to convert opportunities into sales
- Maintain accurate records of customer interactions and sales activity in CRM systems
- Coordinate with operations, purchasing, and logistics teams to ensure order fulfillment and delivery
- Stay informed on product offerings, pricing, and industry trends
Qualifications Required
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 2+ years of inside sales, customer service, or industrial sales experience
- Strong communication, negotiation, and interpersonal skills
- Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook)
- Ability to manage multiple priorities and work in a fast-paced environment
Preferred
- Experience in industrial products (e.g., MRO, electrical, hydraulic, pneumatic, or mechanical components)
- Technical aptitude and ability to understand product specifications
- Experience with ERP systems and order processing
Core Competencies
- Customer-focused mindset
- Problem-solving and critical thinking
- Attention to detail and accuracy
- Team collaboration
- Results-driven with a strong work ethic
Working Conditions
- Primarily office-based role with frequent communication via phone and computer
- Standard business hours with occasional overtime as needed
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Quality Stainless is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.
Why Build a Career with Us?
Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.
Competitive Benefits: Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.
The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.
Training & Development: FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
Career Growth Opportunities: With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.
Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
Posted Salary Range:
Min: USD $27.00/Hr., Max: USD $40.00/Hr.