ESSENTIAL FUNCTIONS
- Assist Regional Sales Manager by communicating and/or providing customer forecast, special customer needs, order information, pricing, delivery, status, claims and market information
- Use SSAB's automated sales system to manage accounts
- Plan and maintain inventory programs through interaction with customers and internal scheduling
- Conduct sales calls in conjuction with Regional Sales Manager
- Accurately enter orders in electronic order entry system
- Field sales inquiries from customers
- Promptly prepare & submit price quotations to customers
- Assist in gathering information & entering claims in electronic system
- Enter all pricing exceptions & contractual pieces of business in electronic system for approval
- Report order status to customers, and when necessary expedite orders accordingly
- Gather market information
- Investigate and request approval for price discrepancies
- Effectively communicate all price changes and surcharges to customers
- Obtain & disseminate customer feedback to the appropriate personnel within SSAB
- Proactively anticipate customer's needs and resolve customer issues
- Maintain ongoing dialogue with various SSAB departments (i.e., shipping, credit, purchasing, scheduling and quality)
- Prepare and submit weekly highlight reports
- Maintain current customer profiles
- Office presence required
- Regular and reliable attendance
QUALIFICATIONS
Competencies and Experience
Required:
- Four (4) years of sales / customer service experience
- Excellent written and verbal communication skills
- Proficiency working with MS Word, PowerPoint, Excel and Outlook
- Ability to multi-task with shifting priorities
- Strong organizational skills
- High standards of accuracy and attention to detail
- Ability to develop and maintain strong professional interpersonal relationships with customers and peers
- Regular and reliable attendance
Preferred:
- Manufacturing / steel sales experience
Education
Required:
Preferred:
- Bachelors degree in Business, Sales, Marketing or related field
SUPERVISORY RESPONSIBILITIES / DIRECT REPORTS
This position has no supervisory responsibilities
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The employee will frequently be required to:
- This position operates in an office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This role is mostly sedentary (average up to 8 hours per day), however, some filing and handling of office materials is required. This would require the ability to sit, stand and/or walk, bend, kneel, or stand, use of hands to finger, hold and handle, reach with hands and arms and to push / pull, lift or carry items up to 30 lbs.
The position requires the following vision and hearing capabilities:
- Talking person to person, on the phone, and/or in group settings
- Hearing in person, on the phone, and/or in group settings
- Vision at near, mid, and far range
POSITION TYPE - WORK HOURS - TRAVEL REQUIREMENTS
- Position is full time, non-exempt and is eligible for overtime compensation
- Position works an eight (8) hour day shift, Monday through Friday, occasional overtime may be required
- Office presence required
- Travel for this position is limited
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Our offer
SSAB BENEFITS - starting at hire!
Excellent Pay with Additional Bonus
Very Affordable Health Insurance
üBlue Cross/Blue Shield Medical
ü CVS/Caremark Prescription
ü Delta Dental
ü Superior Vision
401(k) with Employer Match - 5%
Profit Sharing
10 Paid Holidays
Vacation
Company Paid Life Insurance - and STD and LTD*
Optional Life, Hospital Indemnity, Critical Illness
Healthcare and Dependent Care Flexible Spending Account (FSA)
Tuition Reimbursement
Employee Assistance Program