Inside Sales Representative

Location

Mooresville, North Carolina

Department

Commercial

Reports To

SVP Commercial or designated Sales Leader

Employment Status

Full time, regular, non-exempt

• Own relationships with assigned repeat accounts and maintain regular contact to identify demand, resolve issues, and support account growth.
• Respond to inbound inquiries, prepare quotations, follow up on open opportunities, and close sales through phone, video, and in-person meetings when appropriate.
• Work with Customer Service to enter and manage orders accurately in the ERP system, including pricing, product availability, delivery requirements, and customer communication.
• Onboard new customers by coordinating account setup, product introductions, samples, quotes, and the first-order process.
• Develop working knowledge of SHD Composites products, applications, and customer value propositions.
• Maintain complete CRM and ERP records for customer activity, quotations, pipeline, orders, and account plans.
• Partner with Sales Leadership and field sales colleagues on account coverage, prospecting priorities, customer visits, and commercial risks.
• Travel locally as needed for customer meetings, relationship development, and internal coordination.

• Two or more years of inside sales, account management, customer service, or business development experience in a business-to-business environment.
• Experience managing repeat accounts, preparing quotations, and following opportunities through close.
• Strong phone presence, written communication, listening skills, and persistence in follow-up.
• Comfort using CRM and ERP systems; proficiency with Microsoft Office, especially Excel and Outlook.
• Ability to learn technical products and explain value clearly to customers. Experience in manufacturing, industrial materials, composites, or related markets is preferred.
• High school diploma or equivalent required. Associate or bachelor degree in business, sales, marketing, or a related field is preferred.

• Manage a portfolio of small to medium repeat accounts and build new customer opportunities.
• Prepare quotes, follow up on open opportunities, and close business by phone, video, and occasional in-person meetings.
• Coordinate with Customer Service to process orders accurately and keep customers informed about pricing, availability, and delivery.
• Help new customers get started with SHD Composites and guide them through their first order.
• Keep CRM and ERP records current and work with the broader Sales team on account plans and customer needs.

• Business-to-business sales, account management, customer service, or business development experience.
• Strong communication skills, sound judgment, and a disciplined follow-up approach.
• Comfort with CRM, ERP, Excel, and a fast-moving order environment.
• Interest in learning technical products. Manufacturing, industrial materials, or composites experience is a plus.