Inside Sales Representative

*** Inside Sales Representative - $20 per hour + Commission (Can move into hybrid role (at home & in office) based on success and performance)***

Are you an experienced tele-sales professional looking for a rewarding sales position with an organization you can be proud to represent? Are you in search of a sales career that offers a great work/life balance? Are you a person who likes to work for a greater cause, knowing that the work you perform matters? If so, the Better Business Bureau is looking for you.

Our Inside Sales Representatives are responsible for creating interest for BBB Accreditation among highly-rated ethical businesses. Candidates with prior success in B2B sales, including lead generation and cold calling in a 1-call-close environment are preferred. A preference may be given to bi-lingual applicants who are fluent in conversational Spanish.

Summary of Position: The Inside Sales Representative position consults with business owners, helping them build their online marketing presence to stay competitive in the marketplace while demonstrating a reputation of trust, credibility, and high-quality service. Success in the Inside Sales Representative role requires a results-driven mentality with significant time on the phone. Requirements include adhering to all company presentation scripts, guidelines, and policies; delivering presentations via telephone in a pleasant, professional, and confident manner; accomplishing targeted performance objectives consistently; honesty, integrity, and ethics; high energy with a strong desire to achieve top results; being a self-starter and ability to work independently; and self-motivation and dependability.

Duties and Responsibilities include the following:

1. Effectively implement sales strategies to achieve membership growth and revenue goals to include but not limited to additional locations, affiliates, and the like.
2. Ensure that the BBB’s Accreditation standards and policies are enforced.
3. Work with the leadership team in addressing issues that may make a prospect ineligible for BBB Accreditation.
4. Manage member servicing activities and assist in all areas of ABs services when needed on.
5. Produce reports and other materials required for periodic evaluations of your performance and systems success.
6. Assist other team members in strategy for attaining, deepening and/or retaining an AB.
7. Regularly participate in team and/or company meetings.
8. Perform other duties as assigned.
9. Identify opportunities and advantages for Accredited Businesses.
10. Build strong and new relationship with Accredited Businesses, 16 New Accredited Businesses per Month
11. Ensure Accredited Business Profiles are updated for accurate for reporting. This includes but is not limited to number of employees, company revenue, additional locations, affiliates, etc. and additional locations and/or affiliates are linked in Blue and dues are in accordance with current dues schedule.
12. Demonstrated oral and written presentation skills are a must.
13. Strong understanding of all things BBB and the ability to articulate marketplace value & relevance.

Qualifications, experience, and competencies:

• High school diploma or equivalent.
• Two plus years’ experience in sales and/or membership-based organization.
• Cold calling with one call close experience preferred.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills, including a friendly and diplomatic manner.
• Good Negotiation and relationship-building skills.
• Computer proficiency, to include Microsoft Word, Excel, and Outlook.
• The ability to prioritize and manage several different tasks at once.

The Better Business Bureau (BBB) of Middle Tennessee and Southern Kentucky, based in Nashville, is a private, non-profit organization dedicated to fostering an ethical marketplace. Founded locally in 1961, it serves a 45-county region, helping consumers find businesses and charities they can trust.

The BBB’s primary goal is to be the leader in advancing marketplace trust. They achieve this through two main pillars:

Integrity: Promoting ethical standards, honesty in advertising, and inclusive business practices.
Performance: Tracking how businesses deliver on promises and resolve customer concerns.