Inside Sales Representative

We are seeking a motivated and customer-focused Inside Sales Representative with HVAC industry experience to support customers, generate quotations, process orders, and drive revenue growth. The ideal candidate will have a strong understanding of HVAC products, systems, and applications, along with excellent communication and relationship-building skills. This role serves as a key liaison between customers, outside sales representatives, manufacturers, and internal operations teams to ensure exceptional customer service and sales support.

Key Responsibilities

• Respond to customer inquiries regarding HVAC equipment, parts, accessories, and system solutions.
• Prepare accurate and timely quotations for HVAC products and services.
• Process customer orders and ensure order accuracy from entry through fulfillment.
• Develop and maintain strong relationships with contractors, engineers, facility managers, distributors, and end users.
• Identify sales opportunities and proactively recommend products and solutions that meet customer needs.
• Collaborate with outside sales representatives to support customer accounts and sales initiatives.
• Coordinate with vendors and manufacturers to obtain pricing, lead times, technical information, and product availability.
• Track and follow up on quotations to convert opportunities into sales.
• Provide technical product support and basic HVAC application guidance to customers.
• Maintain accurate customer records, sales activities, and pipeline opportunities within CRM systems.
• Resolve customer concerns, order issues, and product-related inquiries in a professional and timely manner.
• Stay informed on HVAC industry trends, new products, regulations, and market developments.
• Assist in achieving monthly, quarterly, and annual sales goals.

Required Qualifications

• 2+ years of inside sales, customer service, or sales support experience in the HVAC industry.
• Strong knowledge of HVAC equipment, controls, ventilation, indoor air quality products, and mechanical systems.
• Experience preparing quotes, processing orders, and managing customer accounts.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• Experience using CRM and ERP systems.
• Strong verbal and written communication skills.
• Excellent organizational skills with attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.