Inside Sales Representative

About the role

As an Inside Sales Representative, you'll manage the day-to-day relationship with the distributors, dealers, and contractors in your assigned region. You'll quote and process orders, answer product questions, solve problems, and find ways to grow existing accounts, working closely with our Regional Managers and Business Development Managers.

This is a business-to-business sales role. Your customers are companies, not walk-in shoppers. If you've worked in inside sales, sales support, or account management, this role will feel familiar. It reports to Eagle's Sales Manager.

What you'll do

• Respond to customer inquiries by phone, email, and other channels quickly and professionally
• Process orders, forms, applications, and requests for your region accurately and on time
• Resolve customer issues and offer clear solutions without unnecessary back-and-forth
• Escalate complex complaints to the right colleague or manager, then follow through to resolution
• Support Regional Managers and Business Development Managers with day-to-day sales operations
• Spot opportunities to grow business within your region's existing customer base
• Keep customer records and interactions current in HubSpot
• Share feedback on how we can make the customer service process better
• Bring a positive, empathetic, and professional approach to every customer, every time

What You Bring

• Bachelor's degree (BA or BS), preferably in business, marketing, communications, or a related field
• 1+ years of experience in B2B inside sales, sales support, account management, or customer service within a sales organization
• Strong written and verbal communication skills, including professional email and phone presence
• Proficiency with a CRM and Microsoft 365, especially Excel and Outlook
• Strong organization and the ability to manage multiple accounts and priorities
• A calm, solution-focused approach when customers are under pressure

Preferred

• Experience in construction, industrial, safety, or distribution sales
• HubSpot experience