Inside Sales Representative

Core Responsibilities:Inside Sales & Customer Support• Prepare quotations, sales orders, and purchase orders accurately and efficiently.• Support outside sales representatives with pricing, product selection, availability, and technical coordination.• Respond promptly to customer inquiries and provide excellent customer service.• Identify opportunities to cross-sell Pioneer Industrial products and services.• Follow up on open quotations and customer requests.Quoting & Order Management:• Coordinate with manufacturers and vendors on pricing, lead times, and order status.• Expedite orders to meet customer delivery requirements.• Ensure accurate documentation and timely communication throughout the order process.• Maintain customer and order information within the ERP system.Shop & Operations Coordination:• Coordinate with internal shop personnel on repair, service, and distribution orders.• Communicate schedules and customer expectations.• Help ensure timely execution of customer orders.Team Collaboration:• Work closely with branch personnel, operations, purchasing, and outside sales.• Support branch objectives by maintaining high levels of responsiveness, accuracy, and professionalism.• Contribute to continuous improvement initiatives that improve customer experience and operational efficiency.Qualifications:• Industrial distribution and/or industrial service experience preferred.• Experience with valves, pumps, mechanical seals, sealing products, instrumentation, pipe, fittings, steam specialties, or other industrial process equipment is a plus.• Strong communication, organizational, and time-management skills.• Experience with ERP systems required; NetSuite experience preferred.• Proficient with Microsoft Office.• Ability to prioritize multiple tasks while maintaining attention to detail.• Positive attitude with a strong commitment to customer service.Key Performance Indicators:• Quote turnaround time• Order accuracy• Customer responsiveness• Customer satisfaction• Quote follow-up activity• Teamwork and support of branch operationse.