Inside Sales Representative

Inside Sales Representative – Customer Service

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Owings Mills, MD | Full-Time | In-Person

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Pay: $19–$23/hour base + substantial performance based bonus

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Are you a salesperson who follows up, follows through, and genuinely enjoys helping customers make the right decision?

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Brody Brothers Pest Control is growing our sales team, and we're looking for an experienced Inside Sales Representative who brings energy, confidence, persistence, and an exceptional eye for detail.

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We're looking for someone who believes sales isn't about pressure- it's about understanding the customer, identifying the right solution, earning their trust and confidently asking for their business.

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We don't believe in high-pressure sales tactics. But we're not afraid to sell.

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This is not a passive order-taking position. You will own sales opportunities, talk with customers about their needs, recommend the right solution, overcome objections, follow up consistently, and close business.

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We want someone who is naturally upbeat and engaging—but who also takes sales seriously.

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What You'll Do:

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• Respond quickly to inbound sales leads and customer inquiries
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• Ask the right questions to understand each customer's needs
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• Recommend appropriate pest control services and clearly explain their value
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• Prepare accurate quotes and confidently ask for the sale
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• Own your leads from first contact through final disposition
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• Follow up consistently with customers who have not yet made a decision
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• Use effective objection-handling and consultative selling techniques
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• Re-engage lost opportunities, canceled accounts, and inactive customers
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• Contact existing customers when additional services would genuinely benefit them
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• Maintain detailed, accurate records of calls, quotes, follow-ups, and outcomes
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• Work closely with Customer Service, Scheduling, Operations, and our field team
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• Meet or exceed sales, conversion, revenue, and activity goals
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We're Looking for a Sales Professional Who:

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• Has 2+ years of customer-facing sales experience
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• Has experience working toward sales goals, quotas, or conversion targets
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• Understands consultative selling rather than simply reading a script
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• Is comfortable asking for the sale and handling objections
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• Has a warm, positive, engaging personality and builds rapport quickly
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• Is motivated by results and the opportunity to earn commission
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• Has exceptional attention to detail
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• Is highly organized and capable of managing multiple leads at different stages
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• Doesn't allow follow-ups, callbacks, quotes, or opportunities to fall through the cracks
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• Takes ownership of commitments and finishes what they start
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• Communicates professionally by phone, email, and in writing
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• Is comfortable learning and working in multiple computer systems
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• Cares about the customer's experience—not just making a sale
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What Success Looks Like Here:

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• Attention to detail: You're the kind of person who knows where your leads stand.
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• Follow through: If you tell a customer you'll call Thursday, you call Thursday.
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• Accuracy: Your notes are accurate. Your quotes are correct. Your follow-ups happen. You look for opportunities without being pushy, and customers feel like you helped them solve a problem rather than simply sold them something.
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• And, of course, you close the sale.
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Why Brody Brothers?

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Brody Brothers Pest Control is a growing, family-owned Maryland company that has been serving our community since 1984.

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We work hard, care deeply about our customers, and like working with people who bring positive energy to the team. We're professional without being stuffy and serious about doing excellent work without taking ourselves too seriously.

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Benefits

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Our benefits include:

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• Meaningful bonus structure
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• Paid training
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• Paid time off (increases with tenure)
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• Health insurance options (3 medical plans with generous employer contribution)
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• Dental and vision insurance, short term disability and life insurance (premium is 100% covered by employer)
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• Company-matched retirement savings plan up to 4%
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• Employee referral bonuses (great people know more great people!)
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• A supportive, team-oriented work environment!
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• Opportunities to learn, grow, and make a meaningful impact on a growing sales team
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Ready to Sell?

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If you're an experienced salesperson who enjoys building relationships, solving problems, earning business, and seeing your follow-up turn into results, we'd like to hear from you.

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Bring your energy. Bring your sales skills. And bring your attention to detail—we'll definitely notice it.

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Apply today to join Brody Brothers Pest Control.

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Brody Brothers Pest Control is an Equal Opportunity Employer and a drug-free workplace.