Inside Sales Representative

MCA, your trusted advisor for wireless communications, data, and security, is seeking an Inside Sales Representative (ISR) to support our fast-growing Voice (MSS) division. This is an in-office position, requiring the Inside Sales Representative to work onsite at an MCA location in one of the following states: Michigan, Indiana, Illinois, or Kentucky.

The Inside Sales Representative (ISR) is a high-energy, growth-focused role managing and expanding a portion of MCA's transactional account base (typically <$10K deals). By handling high-volume, smaller transactions, ISRs support Enterprise Account Executives, allowing AEs to focus on large-scale strategic deals while the ISRs maintain account health, retention, and growth. This role serves as MCA's primary "farm system" for future Enterprise Account Executives, offering a clear pathway to promotion within 12-24 months for high performers.

WHAT YOU WILL BE DOING:

• Manage a high volume of transactional accounts, ensuring satisfaction and retention • Serve as a trusted point of contact and maintain consistent follow-up to grow recurring business • Identify "land and expand" opportunities within small-to-mid-sized accounts • Conduct outbound outreach to dormant accounts and qualify leads aligned to territory goals • Own the full sales cycle for smaller deals, including quoting, closing, and order processing • Manage radio orders, upgrades, accessories, and deliver tailored solutions to meet customer needs • Collaborate with Account Executives and Sales Managers on territory strategy and lead hand-offs • Support proposals, CRM updates, and maintain pipeline visibility • Keep accurate, real-time CRM records to provide a clear view of territory performance • Track activity metrics, pipeline progress, and account health • Build foundational knowledge of LMR, broadband PTT, and related voice solutions • Stay current on Motorola products, pricing, and bundles • Participate in ongoing training, coaching, and sales methodology development

WHAT YOU WILL BRING TO THE TEAM:

• High School diploma or equivalent required; bachelor's degree preferred • 0-2 years of experience in sales, customer service, or related field • Recent graduates with strong drive and business acumen are encouraged to apply • Thrives in a high-activity environment requiring consistent outbound calls and email outreach • Highly coachable and eager to learn structured sales methodologies • Strong verbal and written communication skills • Organized, accountable, and results-driven • Interested in building a long-term career in B2B and enterprise solution selling • Comfortable working in-office to benefit from mentorship and team collaboration • Technical aptitude or exposure to communications equipment is a plus

PERKS:

• Competitive base salary plus entry-level commission • Comprehensive onboarding and mentorship from experienced Account Executives • Clear path to a full Account Executive role within 12-24 months • Direct impact on MCA's enterprise growth strategy • Medical, Dental, Vision, 401(k), PTO, Holiday Pay, and Education Incentives • Company-provided tools, including phone, laptop, and full MCA system access • Supportive, high-energy team culture focused on growth, collaboration, and success

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.

TRAVEL REQUIREMENTS:

Travel as necessary to support company and customer needs.

DIRECT REPORTS:

No Direct Reports

WHO WE ARE

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.

WHAT WE BELIEVE

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity.