Aerospace and Defense, Cellular Telephone, Communication Skills, Customer Relations, Customer Retention/Renewal, Dental Insurance, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Follow Through, Inside Sales, Manufacturing, Order Management, Order Processing, Pricing, Problem Solving Skills, Quality Management, Quality Metrics, Reliability Engineering, Request for Proposals (RFP), Risk Management, Sales Management, Semiconductors, Supply Chain, Time Management, Vision Plan
Job Title: Inside Sales Representative
Location: Phoenix, AZ (On-site)
Employment Type: Full-Time
Schedule: Monday – Friday 7:30 AM – 4:00 PM
Salary: $25.00 - $28.00 hourly
Company Introduction
This organization is a leader in precision-engineered components and supply chain solutions for aerospace, defense, semiconductor, medical, and energy industries. With decades of technical expertise and a nationwide engineering and manufacturing network, it helps partners improve product reliability, reduce risk, and maintain the highest quality standards.
Role Overview
This role goes well beyond entry-level order taking. The person in this seat will own and manage their own book of business, partner with assigned account managers, and drive accurate, fast-turnaround quoting in a high-volume aerospace and industrial parts environment. Success requires real account-ownership experience, quoting fluency, and the attention to detail that precision components demand. This role is fully onsite and is critical to customer retention and account growth.
Core Responsibilities
- Own and manage an assigned book of business, building and maintaining long-term customer relationships
- Prepare, price, and process customer quotes and RFQs accurately and on tight turnaround
- Coordinate directly with account managers on shared and assigned accounts
- Enter and manage customer orders end to end, from quote through fulfillment and follow-up
- Handle inbound customer calls and emails professionally and promptly
- Identify opportunities to grow accounts and expand product usage
- Coordinate with internal teams to resolve order issues and meet delivery timelines
- Maintain accurate customer, pricing, and order records with a high degree of precision
- Perform reliably in a fast-paced, high-volume environment
Required Background
- Proven experience owning a book of business or managing assigned accounts (not entry-level order taking)
- Hands-on quoting and RFQ experience; must understand the fundamentals of quoting (required, not preferred)
- Experience in manufacturing, industrial supply, or distribution; aerospace or technical parts background strongly preferred
- Proficiency with ERP or order entry systems (Prophet 21 / P21 a strong plus)
- Exceptional attention to detail and accuracy, given the technical and aerospace nature of the products
- Comfortable managing high-volume, multi-line-item quotes and orders
- Strong phone-based and email customer communication skills
- Reliable and punctual, able to work onsite during scheduled hours with no recurring availability conflicts
Compensation & Perks
- Competitive salary plus performance-based incentives
- Comprehensive medical, dental, and vision insurance options
- Company-paid life, AD&D, and long-term disability insurance
- 401(k) retirement plan with employer contributions
- Paid time off and company holidays starting upon hire
- Employee Assistance Program (EAP)
- Cell phone allowance or company-provided phone
- Career growth opportunities in a rapidly expanding company